Can somebody Help me on this .. How to include Ticket responsible /Ticket Owner when taking stats (I want to know the no of calls resolved by by each agent against a week) On Tue, May 18, 2010 at 3:54 PM, Otrs User wrote:

Hi

Can anybody Pl tell me how can I get a statistics for calls resolved by each agent based on Ticket Responsible and Ticket Owner field. I tried different option in Stats module , but could not locate the same.

Thanks & Regards