Krasznay László schrieb:

I tried to customize my OTRS 2.3.4 to get a view where all my agents can see the list of all ticket they own in all queues. I have not found any hel on google and in this mailing list archive.

Is there any way to make a similar page to „My Queues” like „My Tickets”?

Hello Laszlo, I know of no easy way. You could use search templates and give quick access to them by activating Frontend::NavBarModule###1-Ticket::TicketSearchProfile . But the template has to be created for every agent. With OTRS 2.4.x you could use the new dashboard which offers a combined view of "My Queues" and "My Tickets". You could test with the public demo system. I hope this helps you. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de