Thanks for reply.

"rw" is determined in SysConfig at Edit Config Settings in Ticket -> Frontend::Agent::Dashboard in Permission in each dashlet. Yes, I understand that. I want to know why user who cannot do everything may be declined from any information about ticket status. For example, operating user just answering tickets(= cannot change owner) meets this problem.

Ticket status must be shown for all users who have reading permission, I think. Best regards, Hisatoshi Onishi 2015/11/09 3:20、Gerald Young のメッセージ:

"rw" is determined in SysConfig at Edit Config Settings in Ticket -> Frontend::Agent::Dashboard in Permission in each dashlet. if you so desire, you may change this from rw to ro. Note that the dashlet is default rw to reflect availabiltiy to the agents that are supposed to be able to work on the ticket. Do you have a reason to provide all access except for rw?

...

On Sun, Nov 8, 2015 at 8:45 AM, Hisatoshi Onishi wrote: Hi,

I also checked OTRS 4.0.9, and outcome is same one.

Authority check boxes must not enable all ones. I've got another combination to see ticket status.

(1) Enable all authority but "RW" of users' group(it kept "RW" disabled). (2) Enable only "RW" of users' group(other ones are enabled automatically).

These combinations makes result with seeing ticket status on dashboard for target user. For detail, please see image file attached.

2015-11-08 21:42 GMT+09:00 Hisatoshi Onishi :

...

Hi lists,

I found that users with "NOT ALL authority" in some target group cannot see any ticket status on the dashboard though have registered as favorite services/groups. But users with all one(and have registered as), can see it normally.

I don’t know when or from, but I found that on OTRS 4.0.13 and 4.0.14.

Is there any solution to solve?

Best regards, Hisatoshi Onishi

Best regards, Hisatoshi Onishi

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs