Is there a way to create a recurring ticket? We need to schedule a task/ticket to be created Mon-Friday at 8am. -Jason
You could create a generic agent that opens up said ticket every day. Thus you'd have just one ticket for the task, but this could be an advantage too, depending on what the task implies. Greets Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jason B. Loven Gesendet: Dienstag, 16. Februar 2010 20:58 An: otrs@otrs.org Betreff: [otrs] Recurring tickets? Is there a way to create a recurring ticket? We need to schedule a task/ticket to be created Mon-Friday at 8am. -Jason
That almost works...Except I only need it Monday-Friday mornings. I'm going to use a cron job I think. Thanks for the suggestion though. I hadn't even considered using generic agents that way. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@caisoft.commailto:jloven@caisoft.com Web: http://www.caisoft.com/blocked::http://www.cainetserv.com/ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel Sent: Wednesday, February 17, 2010 5:48 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Recurring tickets? You could create a generic agent that opens up said ticket every day. Thus you'd have just one ticket for the task, but this could be an advantage too, depending on what the task implies. Greets Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jason B. Loven Gesendet: Dienstag, 16. Februar 2010 20:58 An: otrs@otrs.org Betreff: [otrs] Recurring tickets? Is there a way to create a recurring ticket? We need to schedule a task/ticket to be created Mon-Friday at 8am. -Jason
Hi, Generic Agent can work on specific days, too, like cron. Lars On 18/02/10 14.04, Jason B. Loven wrote:
That almost works…Except I only need it Monday-Friday mornings. I’m going to use a cron job I think. Thanks for the suggestion though. I hadn’t even considered using generic agents that way.
Thank you, Jason Loven Manager - Technical Services
Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@caisoft.com mailto:jloven@caisoft.com Web: http://www.caisoft.com/ blocked::http://www.cainetserv.com/
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Obee, Daniel *Sent:* Wednesday, February 17, 2010 5:48 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Recurring tickets?
You could create a generic agent that opens up said ticket every day. Thus you’d have just one ticket for the task, but this could be an advantage too, depending on what the task implies.
Greets
Daniel
*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Jason B. Loven *Gesendet:* Dienstag, 16. Februar 2010 20:58 *An:* otrs@otrs.org *Betreff:* [otrs] Recurring tickets?
Is there a way to create a recurring ticket? We need to schedule a task/ticket to be created Mon-Friday at 8am.
-Jason
participants (3)
-
Jason B. Loven -
Lars Jørgensen -
Obee, Daniel