Hi We use OTRS 2.04 - it is easy to make changes such as this one by using the provided user interface. Go to the Admin Area [click on the Admin Icon] Select the SysConfig link in the System column Type in the find block Frontend - select the Fontend:Customer link [or go there direct http://xxxxxxxxxxxxxxxx/otrs/index.pl?Action=AdminSysConfig <http://xxxxxxxxxxxxxxxx/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit& SysConfigSubGroup=Frontend::Customer&SysConfigGroup=Ticket> &Subaction=Edit&SysConfigSubGroup=Frontend::Customer&SysConfigGroup=Ticket -- replace the xxxxxxxxxx with your server path] In the page you will find a section called "CustomerPanelOwnSelection:" --- here you can define what the customer can select hth Theuns Smuts _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: 11 May 2006 08:11 To: User questions and discussions about OTRS.org Subject: [otrs] queue Can someone tell me where on the system does it reads $Self->{'CustomerPanelOwnSelection'} = { 'Misc' => 'Second Queue', 'Junk' => 'First Queue' }; I want to change the Queues, witch the Customer can select in the Customer-Interface. I want to change the queues Thanks Mamakwa