Actually got it working yesterday, It was missing a ',' after a } Thanks anyway 2011/10/19 Juan Manuel Clavero Almirón

maybe you don’t retrieve enough information from AD to enable TicketMessage to work... ****

Have you tried to search for customers in the agent interface (customers tab)? does it work and show correct customer information?****

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*Juan Clavero Almirón***

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*De:* Wagner [mailto:wagnerspi@gmail.com] *Enviado el:* viernes, 14 de octubre de 2011 16:18 *Para:* User questions and discussions about OTRS. *Asunto:* [otrs] Problem after configuring AD authentication****

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Hello,

I've just configured AD authentication, and is working pretty well,

but when a customer logins and tries to create a ticket

it redirects to the page

http://ip/otrs/customer.pl?Action=CustomerTicketMessage

and the page stays blank

does anyone knows what could it be?

thanks****

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