Help Fetching emails via POP3 or IMAP under Windows

Matt Reidy

6 Aug 2009 6 Aug '09

7:15 p.m.

Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide? Thanks, -Matt ________________________________ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies.

Attachments:

attachment.html (text/html — 5.5 KB)

Show replies by date

David Holder

6 Aug 6 Aug

7:26 p.m.

Hi Matt, The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search. Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help. David On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy wrote:

...

Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide?

Thanks,

-Matt

------------------------------ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Matt Reidy

7:33 p.m.

As a starting point, I guess I need help with knowing how to set up the job under CRONw - what file do I edit, etc. My LAMP experience is limited and I'm not finding the amount of Windows-specific documentation to be enough. Thanks! From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder Sent: Thursday, August 06, 2009 3:26 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows Hi Matt, The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search. Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help. David On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy mailto:mreidy@snagajob.com> wrote: Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide? Thanks, -Matt ________________________________ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ________________________________ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies.

Ramsey Allison

9:46 p.m.

David, I am having issues with incoming mail in to OTRS. Here is my error message. OTRS-PMAccount-10 POP3: Can't connect to pop.gmail.com It was working correctly until we switched our mail to GMail. I logged into the GMail account and all of the messages are there but they are not showing up in OTRS. I verified my settings in Postmaster Mail Account. Type: POP3 Username: example@test.com Password:................. Host:pop.gmail.com Trusted:Yes Dispatching:Dispatching By selected Queue Queue:Support Valid:valid When I select Run Now, it times out. I get the same error if the choose IMAP or POP3S. Any suggestions would be helpful. Regards, Ramsey On Thu, Aug 6, 2009 at 12:26 PM, David Holder wrote:

...

Hi Matt,

The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search.

Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help.

David

On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy wrote:

...
Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide?

Thanks,

-Matt

------------------------------ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Ramsey Allison Xavier College Preparatory 4710 North 5th Street Phoenix, AZ 85012 602-277-3772

Guillermo Vargas-DellaCasa

11:13 p.m.

I would suggest... 1. That the OTRS host can indeed reach pop.gmail.com on the needed ports. 2. Even though on the Gmail account you enable POP3 service, Gmail actually uses POP3S on port 995 not POP3 (110). So if you are going to make it work I would say it has to bet set to POP3S on OTRS. Same if you have enabled IMAP on the Gmail account, it will be IMAPS (port 993) on OTRS. 3. Check that you see: o Mail::POP3Client...............ok (vx.xx ) o IO::Socket::SSL.............ok (vx.xx) when you run otrs.checkModules. I think that is the perl Module OTRS is using for POP3S. Guillermo. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ramsey Allison Sent: Thursday, August 06, 2009 5:46 PM To: User questions and discussions about OTRS.; Ramsey Allison Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows David, I am having issues with incoming mail in to OTRS. Here is my error message. OTRS-PMAccount-10 POP3: Can't connect to pop.gmail.com It was working correctly until we switched our mail to GMail. I logged into the GMail account and all of the messages are there but they are not showing up in OTRS. I verified my settings in Postmaster Mail Account. Type: POP3 Username: example@test.com Password:................. Host:pop.gmail.com Trusted:Yes Dispatching:Dispatching By selected Queue Queue:Support Valid:valid When I select Run Now, it times out. I get the same error if the choose IMAP or POP3S. Any suggestions would be helpful. Regards, Ramsey On Thu, Aug 6, 2009 at 12:26 PM, David Holder wrote: Hi Matt, The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search. Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help. David On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy wrote: Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide? Thanks, -Matt ________________________________________ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Ramsey Allison Xavier College Preparatory 4710 North 5th Street Phoenix, AZ 85012 602-277-3772

rajaa Jlil

12 Aug 12 Aug

1:49 p.m.

hello I just tried sending an email (response to my test ticket) and this error popped up. Software error: No SASL mechanism found at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line 74 Is there a configuration how-to anyone can point me a link to in configuring email on OTRS? best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49

...

Date: Thu, 6 Aug 2009 19:13:23 -0400 From: gvargas-dellacasa@nhvweb.net To: otrs@otrs.org Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

I would suggest...

1. That the OTRS host can indeed reach pop.gmail.com on the needed ports.

2. Even though on the Gmail account you enable POP3 service, Gmail actually uses POP3S on port 995 not POP3 (110). So if you are going to make it work I would say it has to bet set to POP3S on OTRS. Same if you have enabled IMAP on the Gmail account, it will be IMAPS (port 993) on OTRS.

3. Check that you see: o Mail::POP3Client...............ok (vx.xx ) o IO::Socket::SSL.............ok (vx.xx) when you run otrs.checkModules. I think that is the perl Module OTRS is using for POP3S.

Guillermo.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ramsey Allison Sent: Thursday, August 06, 2009 5:46 PM To: User questions and discussions about OTRS.; Ramsey Allison Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

David, I am having issues with incoming mail in to OTRS. Here is my error message. OTRS-PMAccount-10 POP3: Can't connect to pop.gmail.com

It was working correctly until we switched our mail to GMail. I logged into the GMail account and all of the messages are there but they are not showing up in OTRS. I verified my settings in Postmaster Mail Account. Type: POP3 Username: example@test.com Password:................. Host:pop.gmail.com Trusted:Yes Dispatching:Dispatching By selected Queue Queue:Support Valid:valid

When I select Run Now, it times out. I get the same error if the choose IMAP or POP3S. Any suggestions would be helpful.

Regards, Ramsey

On Thu, Aug 6, 2009 at 12:26 PM, David Holder wrote: Hi Matt,

The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search.

Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help.

David On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy wrote: Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide?

Thanks,

-Matt

________________________________________ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Ramsey Allison Xavier College Preparatory 4710 North 5th Street Phoenix, AZ 85012 602-277-3772 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

_________________________________________________________________ Partagez vos souvenirs sur le Web avec les personnes de votre choix. http://www.microsoft.com/northafrica/windows/windowslive/products/photos-sha...

Michiel Beijen

2:11 p.m.

Please follow the steps below to install IO::Socket::SSL on your system: Did you use the latest Windows installer? In that case you are using StrawberryPerl and you have to take these additional steps (see bug 3789 http://bugs.otrs.org/show_bug.cgi?id=3789) * Open the file Config_heavy.pl which is located in [OTRS install dir]\StrawberryPerl\perl\lib\ * Replace all references to "C:\Strawberry" to the StrawberryPerl directory in your OTRS installation. If you've installed OTRS under C:\Program Files\ you'll have to replace "C:\Strawberry" with "C:\Program Files\OTRS\StrawberryPerl". Install IO::Socket::SSL as follows: * Change to the Perl binary directory (if you've used the Windows installer, this is [OTRS install dir]\StrawberryPerl\perl\bin) * ppm install http://cpan.uwinnipeg.ca/PPMPackages/10xx/IO-Socket-SSL.ppd * The installer will prompt you to install ssleay32.dll and libeay32.dll. I had to copy these two files to the System32 directory to get it working properly -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Aug 12, 2009 at 15:49, rajaa Jlil wrote:

...

hello

I just tried sending an email (response to my test ticket) and this error popped up.

Software error:

No SASL mechanism found at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line 74

Is there a configuration how-to anyone can point me a link to in configuring email on OTRS?

best regards

Cordialement

-JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49

...
Date: Thu, 6 Aug 2009 19:13:23 -0400 From: gvargas-dellacasa@nhvweb.net To: otrs@otrs.org

...
Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

I would suggest...

1. That the OTRS host can indeed reach pop.gmail.com on the needed ports.

2. Even though on the Gmail account you enable POP3 service, Gmail actually uses POP3S on port 995 not POP3 (110). So if you are going to make it work I would say it has to bet set to POP3S on OTRS. Same if you have enabled IMAP on the Gmail account, it will be IMAPS (port 993) on OTRS.

3. Check that you see: o Mail::POP3Client...............ok (vx.xx ) o IO::Socket::SSL.............ok (vx.xx) when you run otrs.checkModules. I think that is the perl Module OTRS is using for POP3S.

Guillermo.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ramsey Allison Sent: Thursday, August 06, 2009 5:46 PM To: User questions and discussions about OTRS.; Ramsey Allison Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

David, I am having issues with incoming mail in to OTRS. Here is my error message. OTRS-PMAccount-10 POP3: Can't connect to pop.gmail.com

It was working correctly until we switched our mail to GMail. I logged into the GMail account and all of the messages are there but they are not showing up in OTRS. I verified my settings in Postmaster Mail Account. Type: POP3 Username: example@test.com Password:................. Host:pop.gmail.com Trusted:Yes Dispatching:Dispatching By selected Queue Queue:Support Valid:valid

When I select Run Now, it times out. I get the same error if the choose IMAP or POP3S. Any suggestions would be helpful.

Regards, Ramsey

On Thu, Aug 6, 2009 at 12:26 PM, David Holder wrote: Hi Matt,

The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search.

Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help.

David On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy wrote: Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide?

Thanks,

-Matt

________________________________________ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Ramsey Allison Xavier College Preparatory 4710 North 5th Street Phoenix, AZ 85012 602-277-3772 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

------------------------------ Partagez vos souvenirs sur le Web avec les personnes de votre choix les personnes de votre choix.http://www.microsoft.com/northafrica/windows/windowslive/products/photos-sha...

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

rajaa Jlil

2:21 p.m.

ok i understand but what do you mean by "Replace all references to "C:\Strawberry" " which references ?? BEST REGARDS Cordialement -JLIL Rajaa- Date: Wed, 12 Aug 2009 16:11:22 +0200 From: michiel@beefreeit.nl To: otrs@otrs.org Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows Please follow the steps below to install IO::Socket::SSL on your system: Did you use the latest Windows installer? In that case you are using StrawberryPerl and you have to take these additional steps (see bug 3789) * Open the file Config_heavy.pl which is located in [OTRS install dir]\StrawberryPerl\perl\lib\ * Replace all references to "C:\Strawberry" to the StrawberryPerl directory in your OTRS installation. If you've installed OTRS under C:\Program Files\ you'll have to replace "C:\Strawberry" with "C:\Program Files\OTRS\StrawberryPerl". Install IO::Socket::SSL as follows: * Change to the Perl binary directory (if you've used the Windows installer, this is [OTRS install dir]\StrawberryPerl\perl\bin) * ppm install http://cpan.uwinnipeg.ca/PPMPackages/10xx/IO-Socket-SSL.ppd * The installer will prompt you to install ssleay32.dll and libeay32.dll. I had to copy these two files to the System32 directory to get it working properly -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Aug 12, 2009 at 15:49, rajaa Jlil wrote: hello I just tried sending an email (response to my test ticket) and this error popped up. Software error: No SASL mechanism found at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line 74 Is there a configuration how-to anyone can point me a link to in configuring email on OTRS? best regards Cordialement -JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49

...

Date: Thu, 6 Aug 2009 19:13:23 -0400 From: gvargas-dellacasa@nhvweb.net To: otrs@otrs.org

...

Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

I would suggest...

1. That the OTRS host can indeed reach pop.gmail.com on the needed ports.

...

2. Even though on the Gmail account you enable POP3 service, Gmail actually uses POP3S on port 995 not POP3 (110). So if you are going to make it work I would say it has to bet set to POP3S on OTRS. Same if you have enabled IMAP on the Gmail account, it will be IMAPS (port 993) on OTRS.

...

3. Check that you see: o Mail::POP3Client...............ok (vx.xx ) o IO::Socket::SSL.............ok (vx.xx) when you run otrs.checkModules. I think that is the perl Module OTRS is using for POP3S.

...

Guillermo.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ramsey Allison

...

Sent: Thursday, August 06, 2009 5:46 PM To: User questions and discussions about OTRS.; Ramsey Allison Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

David,

...

I am having issues with incoming mail in to OTRS. Here is my error message. OTRS-PMAccount-10 POP3: Can't connect to pop.gmail.com

...

It was working correctly until we switched our mail to GMail. I logged into the GMail account and all of the messages are there but they are not showing up in OTRS. I verified my settings in Postmaster Mail Account.

...

Type: POP3 Username: example@test.com Password:................. Host:pop.gmail.com

...

Trusted:Yes Dispatching:Dispatching By selected Queue Queue:Support Valid:valid

When I select Run Now, it times out. I get the same error if the choose IMAP or POP3S. Any suggestions would be helpful.

...

Regards, Ramsey

On Thu, Aug 6, 2009 at 12:26 PM, David Holder wrote:

...

Hi Matt,

The instructions included in chapter 7 in the online documentation are pretty inclusive to be honest. There are probably some unofficial ones lurking around on the net if you do a google search.

...

Are you having any issues with receiving e-mails? I've got it set up under windows myself pretty quickly following the instructions from chapter 7, but if you're having issues I would be more than willing to help.

...

David On Thu, Aug 6, 2009 at 8:15 PM, Matt Reidy wrote: Are there any step-by-step guides to receiving emails under Windows beyond what is included in Chapter 7 of the admin guide?

...

Thanks,

-Matt

________________________________________ The information in this communication is intended to be confidential to the Individual(s) and/or Entity to whom it is addressed. It may contain information of a Privileged and/or Confidential nature, which is subject to Federal and/or State privacy regulations. In the event that you are not the intended recipient or the agent of the intended recipient, do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner, by any other person(s). Should this communication be received in error, please notify the sender immediately either by response e-mail or by phone, and permanently delete the original e-mail, attachment(s), and any copies.

...

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

...

To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

...

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

...

To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

...

-- Ramsey Allison Xavier College Preparatory 4710 North 5th Street Phoenix, AZ 85012 602-277-3772 ---------------------------------------------------------------------

...

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

...

To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Partagez vos souvenirs sur le Web avec les personnes de votre choix les personnes de votre choix. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ Sur Windows Live Ideas, découvrez en exclusivité de nouveaux services en ligne... si nouveaux qu'ils ne sont pas encore sortis officiellement sur le marché ! http://ideas.live.com

5820

Age (days ago)

5826

Last active (days ago)

List overview

Download

7 comments

6 participants

participants (6)

David Holder
Guillermo Vargas-DellaCasa
Matt Reidy
Michiel Beijen
rajaa Jlil
Ramsey Allison