You should use the Generic Interface, the OTRS web service interface with a built-in generic ticket connector supporting SOAP connections. http://doc.otrs.org/3.1/en/html/webservice_gui.html On 07.10.2012, at 01:28, Muhammad El-Sergani wrote:

Not an expert on OTRS here, but sure yes! :) I believe it's well documented in the Admin Guide(?).

Thanks //M

On Sat, Oct 6, 2012 at 6:48 PM, Jean BROW wrote: Hi,

Our agents have an problem that they need to have a browser window with OTRS open in additional to existing CRM plattform. Is it an possibility to connect to OTRS from our existing CRM plattform? Any API?

Thanks in advance.

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-- Cheers, Nils http://webint.cryptonode.de / a Fractal project