Thanks Marco, it seems a very useful tool. Unfortunately, even if it shows many interesting functions, I still can not add this info imported from an external database. Cheers Raoul

did you tryed otrs-manager ? it provides some additional statistics Aand it is GPL2 too

find it out at www dot tokaware dot com

2008/12/3 Le machito http://lists.otrs.org/cgi-bin/listinfo/otrs>:

* Hello, *>* I imported the list of customers from an external database. I imported some *>* data as name, first name, office number, phone, office and Department. *>* I am trying to made stats by Department in order to know the number of *>* request of each Department in my company. *>* It is possible to do it with OTRS? When I try to define a new stat the *>* choice of elements is limited to the OTRS elements. (Type, Service, SLA, *>* etc) *>* Thanks *>* Raoul*