Hi Bon, It all depends, if you have ticket or article free fields. If what you created are ticket free fields (there are 16 available) and you add a note with data on these fields, then yes, the next time you add a note the previous data will be displayed and overwritten if you change it (this also applies for closing a ticket). This is because those fields are related to the ticket. If you want to have different free fields for each note, then you might be interested in article free fields (there are 3 available). These are related to the article and therefore, independent from note to note. I hope this helps! Regards, Elva On 12/29/2010 9:33 PM, Boon Yam wrote:

Hi all

I have created some free text fields, my questions as below :-

i) After added a note with free field information for a ticket, if I create another note again, would the same free field information of previous note appear ? if it is the same, if I change the information, does it overwrites the free field information of previous note ? possible to make it not to overwrite ?

ii) Likewise for a close ticket.

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