Hi all, I have just installed otrs and i get the following error when i disable the following config: CustomerPanelCreateAccount -> No I get the following in web page: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun 9 12:42:59 2010 Message: Can't write ConfigItem! Traceback (1541): Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 150 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 While in /var/log/syslog : Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::CreateConfig][Line:495]: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::ConfigItemUpdate][Line:547]: Can't create empty /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::Modules::AdminSysConfig::Run][Line:150]: Can't write ConfigItem! the permissions of the files are: root@host:/var/log# ls -l /usr/share/otrs/Kernel/Config/Files/ total 792 -rw-rw-r-- 1 otrs www-data 295674 2010-01-04 13:35 Framework.xml -rw-rw-r-- 1 otrs www-data 511824 2010-02-01 02:00 Ticket.xml lrwxrwxrwx 1 otrs www-data 32 2010-06-09 11:52 ZZZAAuto.pm -> /var/lib/otrs/Config/ZZZAAuto.pm lrwxrwxrwx 1 otrs www-data 31 2010-06-09 11:52 ZZZAuto.pm -> /var/lib/otrs/Config/ZZZAuto.pm root@host:/var/log# ls -l /var/lib/otrs/Config/ total 120 -rw-rw-r-- 1 otrs www-data 119182 2010-06-09 12:42 ZZZAAuto.pm Im using a ubuntu 10.04 with last updates and otrs 2.4.7-1 Can you please help me? Thanks, Ed.
hey, what are the perms on /var/lib/otrs/Config and /var/lib/otrs? cheers, moe On 06/09/2010 12:46 PM, e c wrote:
Hi all, I have just installed otrs and i get the following error when i disable the following config: CustomerPanelCreateAccount -> No I get the following in web page: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun 9 12:42:59 2010
Message: Can't write ConfigItem!
Traceback (1541): Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 150 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
While in /var/log/syslog : Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::CreateConfig][Line:495]: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::ConfigItemUpdate][Line:547]: Can't create empty /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::Modules::AdminSysConfig::Run][Line:150]: Can't write ConfigItem! the permissions of the files are: root@host:/var/log mailto:root@host:/var/log# ls -l /usr/share/otrs/Kernel/Config/Files/ total 792 -rw-rw-r-- 1 otrs www-data 295674 2010-01-04 13:35 Framework.xml -rw-rw-r-- 1 otrs www-data 511824 2010-02-01 02:00 Ticket.xml lrwxrwxrwx 1 otrs www-data 32 2010-06-09 11:52 ZZZAAuto.pm -> /var/lib/otrs/Config/ZZZAAuto.pm lrwxrwxrwx 1 otrs www-data 31 2010-06-09 11:52 ZZZAuto.pm -> /var/lib/otrs/Config/ZZZAuto.pm root@host:/var/log mailto:root@host:/var/log# ls -l /var/lib/otrs/Config/ total 120 -rw-rw-r-- 1 otrs www-data 119182 2010-06-09 12:42 ZZZAAuto.pm Im using a ubuntu 10.04 with last updates and otrs 2.4.7-1 Can you please help me? Thanks, Ed.
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Hi Ed,
The Ubuntu package is derived from the Debian package, which is a
little paranoid. This means you can't leverage the SysConfig by
default.
Please read /usr/share/doc/otrs2/README.Debian for instructions on how
to make the permissions a little less paranoid so you can leverage the
Package Manager and the SysConfig, two powerful OTRS features.
((enjoy))
Michiel Beijen
R&D
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On Wed, Jun 9, 2010 at 12:46 PM, e c
Hi all,
I have just installed otrs and i get the following error when i disable the following config: CustomerPanelCreateAccount -> No
I get the following in web page: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Jun 9 12:42:59 2010
Message: Can't write ConfigItem!
Traceback (1541): Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 150 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
While in /var/log/syslog :
Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::CreateConfig][Line:495]: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::System::Config::ConfigItemUpdate][Line:547]: Can't create empty /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm! Jun 9 12:42:59 host OTRS-CGI-10[1541]: [Error][Kernel::Modules::AdminSysConfig::Run][Line:150]: Can't write ConfigItem!
the permissions of the files are: root@host:/var/log# ls -l /usr/share/otrs/Kernel/Config/Files/ total 792 -rw-rw-r-- 1 otrs www-data 295674 2010-01-04 13:35 Framework.xml -rw-rw-r-- 1 otrs www-data 511824 2010-02-01 02:00 Ticket.xml lrwxrwxrwx 1 otrs www-data 32 2010-06-09 11:52 ZZZAAuto.pm -> /var/lib/otrs/Config/ZZZAAuto.pm lrwxrwxrwx 1 otrs www-data 31 2010-06-09 11:52 ZZZAuto.pm -> /var/lib/otrs/Config/ZZZAuto.pm root@host:/var/log# ls -l /var/lib/otrs/Config/ total 120 -rw-rw-r-- 1 otrs www-data 119182 2010-06-09 12:42 ZZZAAuto.pm Im using a ubuntu 10.04 with last updates and otrs 2.4.7-1
Can you please help me?
Thanks, Ed.
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participants (3)
-
e c -
Michiel Beijen -
mofoe