Hello, You could get that info using an SQL query: the ticket table has a field called customer_user_id which has the login of the customer (or his email in case he is not a registered customer) and you can join it with the customer_user table where the first_name and last_name of all your customers is. Since probably you have several tickets from the same customer, you'd want to use a select distinct statement to extract your data. Web clients like phpmyadmin will let you run the query and export its output to csv. Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 8 February 2012 09:46, Andy Wodfer wrote:

Hi, We're running OTRS 2.4.7 currently.

I need to export all names and email adresses from tickets (from senders) in 2 different OTRS folders/mailboxes.

The csv file needs to be in the following format: name, email

Are there any plugins for OTRS that can do this or can someone give me some input on how to do this the best way?

Thanks! Andy

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