Hi Philippa, On Fri, Sep 03, 2004 at 02:16:59PM +0100, Strange, PJ (Philippa) wrote:

I am trying to restrict items that the customer can set and see such as owner, priority, all queues and status. I've managed to remove the right-hand bar from the ticketzoom and also owner and status from customerstatusviewtable.dtl.

What I now need to do is to remove the option for customer to set the queue in new message and for it to send to the default queue ie postmaster, is this possible and how? I worked out how to restrict the drop-down to a couple of queues but really need to remove the option all together.

[Kernel/Config.pm] # CustomerPanelOwnSelection # (If this is in use, "just this selection is valid" for the CustomMessage.) $Self->{CustomerPanelOwnSelection} = { # QueueID => Frontend-Name '1' => 'First Queue!', '2' => 'Second Queue!', }; [...] In OTRS 1.3 beta 5 or higher you also can use the queue name like: [Kernel/Config.pm] # CustomerPanelOwnSelection # (If this is in use, "just this selection is valid" for the CustomMessage.) $Self->{CustomerPanelOwnSelection} = { # Queue => Frontend-Name 'Junk' => 'First Queue!', 'Misc' => 'Second Queue!', }; [...]

Also, I need to remove the option to set the priority in customermessagenew.dtl but when I remove it I get the Error: Need TicketID is ther something else I need to do to get this to work?

[Kernel/Config.pm] # CustomerPriority # (If the customer can set the ticket priority) $Self->{CustomerPriority} = 0; [...]

Philippa Strange

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