That is not the proper way of creating an email ticket. The email address should be dedicated to OTRS. On Mon, Oct 1, 2012 at 10:53 AM, Abdul Mohammed wrote:

Hi,

I have a query, is it possible that otrs to open a ticket automatically when an email is sent out to its address (Example: noc-support@photobox.com).

**(Basically "noc-support@photobox.com", is an alias group which contains some agents)

With regards,

Abdul Sys Admin

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