Have you run otrs/bin/SetPermissions.sh README.webserver: "bin/SetPermissions.pl --otrs-user=otrs --web-user=otrs /opt/otrs" On 07/16/2010 04:19 PM, Christopher Ross wrote:

-rw-rw-r—1 mysql users 122297 2010-06-11 18:13 /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm

*Christopher Ross*

*IT/Design Support Coordinator*

*Ext. 183*

cid:3335961535_1443680 http://www.expresshealthservices.com/

My job is to make your life easier. If there is anything that I can help you with please do not hesitate to contact me directly.

***Confidentiality Notice***

*This email message and all attachments transmitted with it may contain legally privileged and confidential information intended for the use of the addressee. If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message from your system. The content of this email is the property of Express Dental Care, LLC, Express Health, Inc, and DBA Express Doctor.*

*From:* Leonardo Certuche [mailto:leonardo.certuche@itconsultores.com.co] *Sent:* Friday, July 16, 2010 3:47 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm:Permission denied!

Hello,

What do you get from running

ls -la /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm

?

Leonardo Certuche www.itconsultores.com.co http://www.itconsultores.com.co

On 16 July 2010 14:29, Christopher Ross mailto:cross@expresshealthservices.com> wrote:

Whenever I try to enter the Sysconfig from the GUI I am getting this error message. I know that I can edit the sysconfig manually but it is a lot easier to do some things from the GUI. I tried going in and editing the permissions of that file, even the entire /opt/otrs path but it still won’t work. Any ideas? I am running open SuSe 10.3 Linux

*Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!** *

*Comment:*

*Bug Report:*

Top of Form

Bottom of Form

*Traceback:*

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jul 16 15:25:22 2010

Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!

Traceback (16074): Module: Kernel::System::Config::WriteDefault (v1.85) Line: 300 Module: Kernel::Modules::AdminSysConfig::Run (v1.77) Line: 49 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl http://index.pl (v1.88) Line: 48

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com