ok, let me see, thank so much!! 2008/6/9 Christophe Flaviani :

I have posted a working AD Config.pm file.

Look at http://lists.otrs.org/pipermail/otrs/2008-June/023522.html

Regards,

C.

On Fri, Jun 6, 2008 at 6:02 PM, Jorge Hurtado wrote:

...

Hi, I have in my company OTRS Help Desk, and i wanna configure this great soft with my Active Directory Users but I dont have a exactly example for that process. Any suggestion?

Regards.

_____________ Jorge Hurtado Medellin Colombia

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Hi Carnino, I posted in a previous thread my (almost) working Config.pm file for Agent and Customer authentication with an AD backend. Almost, because in the file there is a typo: I used somewhere UserPricipalName instead of UserPriNcipalName... (See http://lists.otrs.org/pipermail/otrs/2008-June/023522.html Customer authentication via Active Directory) If you use AD as a backend, I would suggest to use the dnsdomainname as host (fi: fiatgroup.com.local, I don't know what your AD dnsdomainname is) for redundancy (DNS roundrobin to all your DC's) and contact not the LDAP port (389 if I'm not mistaken), but the Global Catalog port: 3268 (queries should be faster). Regards, C. On Thu, Jun 12, 2008 at 10:24 AM, CARNINO Daniele < Daniele.CARNINO@fiatgroup.com> wrote:

This works flawlessly at my site (of course is intended for agent authentication, but for customer should be quite the same).

# Domain authentication $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '66.66.66.6'; #AD controller ip $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=subdomain,DC=domain ,DC=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'user@subdomain.domain .com'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password';

------------------------------ *Da:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Per conto di *Jorge Hurtado *Inviato:* venerdì 6 giugno 2008 18.03 *A:* otrs@otrs.org *Oggetto:* [otrs] Any example or file example that help me to configure myOTRS with Active Directory Users??

Hi, I have in my company OTRS Help Desk, and i wanna configure this great soft with my Active Directory Users but I dont have a exactly example for that process. Any suggestion?

Regards.

_____________ Jorge Hurtado Medellin Colombia

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Are you creating customer db records on the fly? Could you post that code as well? CARNINO Daniele wrote:

This works flawlessly at my site (of course is intended for agent authentication, but for customer should be quite the same).

# Domain authentication $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '66.66.66.6'; #AD controller ip $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=subdomain,DC=domain,DC=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'user@subdomain.domain.com' mailto:%27user@subdomain.domain.com%27; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password';

------------------------------------------------------------------------ *Da:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Per conto di *Jorge Hurtado *Inviato:* venerdì 6 giugno 2008 18.03 *A:* otrs@otrs.org *Oggetto:* [otrs] Any example or file example that help me to configure myOTRS with Active Directory Users??

Hi, I have in my company OTRS Help Desk, and i wanna configure this great soft with my Active Directory Users but I dont have a exactly example for that process. Any suggestion?

Regards.

_____________ Jorge Hurtado Medellin Colombia ------------------------------------------------------------------------

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