That actually is a very interesting thought. How would we be able to move the closed tickets to another queue after a few months? 2013/8/1 Gerald Young

Another option is to move the tickets to a queue with a group that doesn't have permissions for those people.

On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem

...

wrote:

...

Hi all,

I have a system quite a lot of archived tickets by now. Currently it is possible access these tickets via the search-attribute or by typing in the ticketnr in the addressbar.

Is it possible via ACL to block access to these tickets altogether? Or if that is not possible, at least block the archive search-attribute?

Thanks in advance. Dion

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Works like a charm, thanks! 2013/8/6 Gerald Young

Generic agent. Close time before 3 months (ago)

On Tue, Aug 6, 2013 at 3:34 AM, Dion van Adrichem wrote:

...

That actually is a very interesting thought. How would we be able to move the closed tickets to another queue after a few months?

2013/8/1 Gerald Young

...

Another option is to move the tickets to a queue with a group that doesn't have permissions for those people.

On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem < dvanadrichem@gmail.com> wrote:

...

Hi all,

I have a system quite a lot of archived tickets by now. Currently it is possible access these tickets via the search-attribute or by typing in the ticketnr in the addressbar.

Is it possible via ACL to block access to these tickets altogether? Or if that is not possible, at least block the archive search-attribute?

Thanks in advance. Dion

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs