Ticket Number Generator based on customerID or company name
hi, how to create ticket number Generation based on company name or customerID. Any possible way OTRS 3.2.1. can u anybody help me. example company name "XYZ" ticket number will be start like "company name.date.ID.count" --> "XYZ20130510001" ,counter start like 10000, if other company id means start like 20000 Thank you, Regards, Kalyana chakravarthy M .P, Sr software Engineer.
On v3.1 the ticket# must contain only digits. A new generator can be created that assigns the last ~6 digits in different ranges based on customer id. On May 21, 2013 9:06 AM, "KalyanaChakravarthy MP" < KalyanachaKravarthy.MP@cybertech.com> wrote:
hi,
how to create ticket number Generation based on company name or customerID. Any possible way OTRS 3.2.1. can u anybody help me.****
*example * company name “*XYZ*” ticket number will be start like "company name.date.ID.count" à “*XYZ20130510001*” ,counter start like 10000, if other company id means start like 20000
****
Thank you,****
*Regards,*
*Kalyana chakravarthy M .P,*
*Sr software Engineer.*
** **
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