Hi, your system is misconfigured. 1. your LDAP connection does not work 2. status “pending” is a statustype “pending reminder”, but in your system it is of statustype “pending auto” On 13.10.2010, at 19:38, Pradumna Maheshwari wrote:

Hello,

My Agents are not getting pending tickets notification ?

When Agent raises a ticket, in the field 'Next ticket state: ' only three states are coming i.e. 'Open', 'Closed' and 'Pending' .

While running PendingJobs.pl, I am getting following error -

C:\inetpub\wwwroot\OTRS\bin>perl PendingJobs.pl ERROR: OTRS-PendingJobs-10 Perl: 5.10.1 OS: MSWin32 Time: Wed Oct 13 08:36:55 20 10

Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSe curityContext error, data 52e, vece

Traceback (3420): Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151 Module: Kernel::System::CustomerUser::new (v1.55) Line: 105 Module: Kernel::System::Ticket::new (v1.416.2.5) Line: 136 Module: PendingJobs.pl (v1.43) Line: 58

PendingJobs.pl - check pending tickets Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm! ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm! ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm!

Kindly tell me solution for the same.

Thanks a lot in advance.

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