Thx a lot. I also found the article_id in the HTML code of AgentTicketZoom: [...] <input type="hidden" name="ArticleID" value="9016"/> [...] hopefully that's the one I'm looking for, otherwise it will be almost impossible to find the right ones ;-) Cheers Frank On 04/07/2015 08:32 PM, Leonardo Certuche wrote:

Hello

From database, every posting is an article_id associated with a ticket_id so if you remove the correct entries from article table and delete cache, those postings will be gone

El abr 7, 2015 1:15 PM, "Frank Thommen" mailto:frank.thommen@embl-heidelberg.de> escribió:

Hi,

I'm sure this has already been asked in the past but I don't seem able to find any appropriate postings:

How can I remove individual mails/postings (/not/ complete tickets!) in OTRS tickets?

Background is, that due to technical problems I have several tickets with dozens of intermixed duplicate entries which makes these tickets almost unreadable and unusable. I'd like to remove the duplicate entries from these tickets. I don't care if this is done through the webgui or directly in the database. (But I have never dealt with the OTRS database directly so far)

I'm using OTRS 3.2.9 on CentOS 5 with MySQL.

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Ah, why look so far then :-) Thanks for all the helpful and quick answers. frank On 04/07/2015 09:06 PM, Gerald Young wrote:

clicking an article will show you the articleID in the address bar.

On Tue, Apr 7, 2015 at 2:45 PM, Frank Thommen mailto:frank.thommen@embl-heidelberg.de> wrote:

Thx a lot. I also found the article_id in the HTML code of AgentTicketZoom:

[...] <input type="hidden" name="ArticleID" value="9016"/> [...]

hopefully that's the one I'm looking for, otherwise it will be almost impossible to find the right ones ;-)

Cheers Frank

On 04/07/2015 08:32 PM, Leonardo Certuche wrote:

Hello

From database, every posting is an article_id associated with a ticket_id so if you remove the correct entries from article table and delete cache, those postings will be gone

El abr 7, 2015 1:15 PM, "Frank Thommen" mailto:frank.thommen@embl-heidelberg.de mailto:frank.thommen@embl-heidelberg.de>> escribió:

Hi,

I'm sure this has already been asked in the past but I don't seem able to find any appropriate postings:

How can I remove individual mails/postings (/not/ complete tickets!) in OTRS tickets?

Background is, that due to technical problems I have several tickets with dozens of intermixed duplicate entries which makes these tickets almost unreadable and unusable. I'd like to remove the duplicate entries from these tickets. I don't care if this is done through the webgui or directly in the database. (But I have never dealt with the OTRS database directly so far)

I'm using OTRS 3.2.9 on CentOS 5 with MySQL.

Thanks in advance Frank

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