Lokesh, I believe this is controlled in the Agent's Preferences. Queues must be highlighted to be activated for notifications. I don't know the answer to your second question. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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"Katta, Lokesh Katta Subramanyam" 7/2/2009 9:27 AM >>> Hi All,

I am not getting any agent notification on new ticket creation. How can I configure it? Also I would like to know if I can create new notifications for customer. Currently we have only three notifications for customer. Owner,Status,Move. Thanks Lokesh ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------

Hi there, In index.pl?Action=AdminNotification you will find them all. There is one for each language so first make sure the one in your language is set, I guess en::Agent::NewTicket will do the trick. After checking the body, create a new ticket and then go to /otrs/index.pl?Action=AdminLog and make sure that a new entry similar to "Sent agent 'NewTicket' notification to 'agent@domain'." shows up. About customers, the ones you mention are the only ones available by default, I wonder if someone has set up different ones. Greetings, Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia On Thu, Jul 2, 2009 at 8:27 AM, Katta, Lokesh Katta Subramanyam < lokesh.ks@cgi.com> wrote:

Hi All,

I am not getting any agent notification on new ticket creation. How can I configure it? Also I would like to know if I can create new notifications for customer. Currently we have only three notifications for customer. Owner,Status,Move.

Thanks

Lokesh

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