Dear OTRS community, I would like to invite you to join the OTRS Community Rheinland meeting on 14th April in Dormagen. The initiative “OTRS Community Rheinland” is to create a regional face-to-face OTRS user’s forum to exchange experiences and discuss the new features or some good practices of customization. More detailed information: http://forums.otrs.org/viewtopic.php?f=34&t=9027 I'm looking forwarding to meeting you on Thursday evening! Bo Agenda 17:30 – 18:00 Warm up with some soft drinks and snacks 18:00 – 18:15 Welcome from OTRS Community Board - Alexander Halle (OTRS Community Board Member) 18:15 – 18:45 OTRS connecting internal and external support teams - A presentation of OTRS user’s story - Artur Rueb (maxence business consulting gmbh) 18:45 – 19:30 Introduction of Generic Interface und Outlook of OTRS 3.1 and Q&A Session - Martin Gruner (Senior Developer R&D, OTRS AG) 19:30 – Open discussions