I can confirm in OWA all of the attachments are visible, so yes I suppose technically this is an Outlook bug (I was using Outlook 2011 [Mac]) but it would be nice if the content disposition was changed to be "attachment" instead of "inline". Steve On 13 February 2012 13:50, Steven Carr wrote:

I'm running 3.0.10 and can replicate this issue, forwarding a ticket does include all attachments however the only attachments which are visible are the images (transferred as base64), any text based attachments are concatenated into the email body.

The problem appears to be with the way OTRS includes the attachments, it tries to include them inline "Content-Disposition: inline;" instead of as a "proper" attachment.

Steve

On 13 February 2012 13:16, Martignier, Philippe < philippe.martignier@wipo.int> wrote:

...

Florian,

In my case I can already see before sending the email, that the attachments are not all there so ... I just get the confirmation when I send the email ... (tried on several types of accounts including kind of webmails, and so on ...)

I don't why OTRS is removing some attachments and keeps others ...

Cheers

Philippe

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: lundi, 13. février 2012 13:00 To: otrs@otrs.org Subject: otrs Digest, Vol 41, Issue 18

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Today's Topics:

1. Re: Attachments not included in forward function (Martignier, Philippe) 2. Re: Attachments not included in forward function (Edlhuber Florian)

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Message: 1 Date: Mon, 13 Feb 2012 11:17:18 +0100 From: "Martignier, Philippe" Subject: Re: [otrs] Attachments not included in forward function To: "otrs@otrs.org" Message-ID: < C6026F755865704592FEEF72EC4927BF08D2A716B1@ICCV103C.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii"

Hi Florian,

Thanks for the input.

I am with version 2.4.8 ...

I did a research on this list and found a response (put FS instead DB for filesystem about attachments) but I don't know if my problem will be solved by doing this .. and even worse I don't the impact of such a change in the system ...)

What do you mean by checking the attachments in the webmailer?

The thing sure is that the file-1 (which is an html one, copy of the message) is created by OTRS (that point is sure) and it is from there that problem appears.

But when you know that OTRS don't use ms-outlook in house that explains such bugs ...

I have asked the team to forward me the original email (forwarding) to an other email address that is linked to a test system (separate install) but I am not able to reproduce the case)

Does someone knows the impact of changing the DB (database) to FS (filesystem) for attachments?

Many thanks

Phil

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Message: 2 Date: Mon, 13 Feb 2012 10:30:24 +0000 From: Edlhuber Florian Subject: Re: [otrs] Attachments not included in forward function To: User questions and discussions about OTRS. Message-ID: <8AC419099F04744DAFC7A882569CBEAC215C5FCE@AEMX02.acino.intern> Content-Type: text/plain; charset="iso-8859-1"

Hi,

-----Urspr?ngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto: otrs-bounces@otrs.org] Im Auftrag von Martignier, Philippe

...

What do you mean by checking the attachments in the webmailer?

Forward a Ticket to a Webmailer Account. (or Outlook Web Access) and check your Attachements there :)

Regards Flo

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