SystemMonitoring .. Having problems getting it working
I've installed SystemMonitoring to work with receiving inbound tickets from an external vendors ticketing system. Apparently my regex'ing is so rusty I'm unable to make this work. So far it's not even identifying anything as a new ticket since based on what I can see I should be able to see data in the free fields when it does find something that looks like a new ticket. Is that correct? Basically I'm just clicking on "free fields" and they're still blank on things that should have been identified as new tickets. Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@cainetserv.com blocked::mailto:jloven@cainetserv.com Web: http://www.cainetserv.com/ blocked::http://www.cainetserv.com/
Yes thank you. I have finally got it mostly working. The only problem I ended up having is that sometimes we don't have a way in the incoming emails to determine if it's a new ticket or an update so I had to hack the source a bit so that if the "State" isn't defined it will still create a ticket. Fortunately we're integrating with an outside ticketing system so I can always work from the ticket ID that is sent to me as the unique identifier. Now I'd like to figure out how to integrate multiple outside systems this way. SystemMonitoring seems to only handle regexs for one system. I'm guessing I'll end up creating custom modules for each system based on the source code from SystemMonitoring but I don't know how to create my own modules yet. -Jason -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Sunday, July 20, 2008 7:33 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] SystemMonitoring .. Having problems getting it working Den 17/07/2008 kl. 17.26 skrev Jason B. Loven:
So far it's not even identifying anything as a new ticket
Have you set up the correct sender's address in SystemMonitoring? -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
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Jason B. Loven -
Lars Jørgensen