It depends what data is passed to the template in the first instance. I'm not sure if full customer information is. ________________________________ From: otrs-bounces@otrs.org on behalf of Sarper SARIDAL Sent: Wed 28/10/2009 12:22 AM To: otrs@otrs.org Subject: [otrs] Dashboard customization possible. Hi all , With the code below adding it to the AgentDashboardTicketGeneric.dtl file i made it possible to see the customer information (customermail@customerdomain.com) format at the dashboard screen. Is it possible to see it as real name/full name. It should be possible but i don't know which QDATA i should call.. Can someone help me about it. Thanks Sarper <td width="10%"> ID"}"onmouseover="window.status='$JSText{"Customer history"}'; return true;" onmouseout="window.status='';">