RE: [otrs] Windows Install - Service Unavailable
Dunno if it's this simple, but there's a "known issue" with IIS on 2003 with a service pack applied at the "wrong" time. (i think it was something like that) Re-applying the Service Pack, should fix this specific issue. You may google IIS 2003 service unavailable, and you'll probably find a few articles about it. Of course, there may be other issues causing it. -- /Sune _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tcl Warrior Sent: 30. januar 2008 14:31 To: otrs@otrs.org Subject: [otrs] Windows Install - Service Unavailable Service Unavailable Okay, I am trying to install otrs on a windows 2003, IIS6, Sql2005 and Activestate Perl. So what I did was. 1) I Downloaded the source install for window from http://ftp.otrs.org/pub/otrs/otrs-2.2.5.zip http://ftp.otrs.org/pub/otrs/otrs-2.2.5.zip 2) I used the mssql scripts inside it to create the otrs database, I changed all references in the scripts from system_user to systen_users since mssql complained that system_user is a key word. 3) I prepared the necessary IIS virtual directories as described in the otrs faq ( http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123 &ItemID=123 ) 4) I donwloaded and install per Activestate 5.8 and installed all the extra packages for otrs ( okay to do this i kinda cheated I downloaded and installed using the windows installer on a different machine copied the packaged folder from it and used as a repository and installed all the extra packages from it, this is atfer i failed to get all the extra packages for perl 5.10 5) Created the Config.pm http://Config.pm file and fixed it according the instructions here http://www.mail-archive.com/otrs@otrs.org/msg20036.html http://www.mail-archive.com/otrs@otrs.org/msg20036.html 6) Downloaded, installed and started cronw (cron for windows) - I didnt do much else, this is the step i have most doubts about, since i didnt modify anything in the otrs files to point to cron or anything in cron to point to otrs I think this is all, but sadly it failled http://localhost/otrs/index.pl http://localhost/otrs/index.pl return a page with the message Service Unavailable I am for now out of ideas! I dont know why the official documentation dont describe the manual install for windows since I am sure many ppl will want to install otrs under the same setup that I have, the windows setup easy as it is, is only for mysql and apache! I have to use windows and sql 2005, its our company standard, I dont have a choice. If someone can supply simple steps, or if the developers can fix the official docs, it will be strongly appreciated
Well, thanks for the tip I did search as you suggest and modified the
application pool in IIS to use one of the default identities
I also modified the Cron4Win32.pl script to point to the correct directory.
No I get a different error
I get "The page cannot be found"
Any ideas?
Have anyone error successfully installed otrs on windows from the source
package?
On 1/30/08, Sune T. Tougaard
Dunno if it's this simple, but there's a "known issue" with IIS on 2003 with a service pack applied at the "wrong" time. (i think it was something like that)
Re-applying the Service Pack, should fix this specific issue.
You may google IIS 2003 service unavailable, and you'll probably find a few articles about it.
Of course, there may be other issues causing it.
-- /Sune
------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Tcl Warrior *Sent:* 30. januar 2008 14:31 *To:* otrs@otrs.org *Subject:* [otrs] Windows Install - Service Unavailable
Service Unavailable
Okay, I am trying to install otrs on a windows 2003, IIS6, Sql2005 and Activestate Perl.
So what I did was. 1) I Downloaded the source install for window from http://ftp.otrs.org/pub/otrs/otrs-2.2.5.zip 2) I used the mssql scripts inside it to create the otrs database, I changed all references in the scripts from system_user to systen_users since mssql complained that system_user is a key word. 3) I prepared the necessary IIS virtual directories as described in the otrs faq ( http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123) 4) I donwloaded and install per Activestate 5.8 and installed all the extra packages for otrs ( okay to do this i kinda cheated I downloaded and installed using the windows installer on a different machine copied the packaged folder from it and used as a repository and installed all the extra packages from it, this is atfer i failed to get all the extra packages for perl 5.10 5) Created the Config.pm http://config.pm/ file and fixed it according the instructions here http://www.mail-archive.com/otrs@otrs.org/msg20036.html 6) Downloaded, installed and started cronw (cron for windows) - I didnt do much else, this is the step i have most doubts about, since i didnt modify anything in the otrs files to point to cron or anything in cron to point to otrs
I think this is all, but sadly it failled http://localhost/otrs/index.pl return a page with the message Service Unavailable
I am for now out of ideas! I dont know why the official documentation dont describe the manual install for windows since I am sure many ppl will want to install otrs under the same setup that I have, the windows setup easy as it is, is only for mysql and apache!
I have to use windows and sql 2005, its our company standard, I dont have a choice.
If someone can supply simple steps, or if the developers can fix the official docs, it will be strongly appreciated
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participants (2)
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Sune T. Tougaard -
Tcl Warrior