use lib "/opt/otrs/";

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Kiffin Gish

28 Nov 2009 28 Nov '09

8:42 p.m.

I see that use lib "/opt/otrs/..."; is hard-coded all over the place. However, I need to fire up an instance installed in a different directory, e.g. /opt/other, how can I do that? -- Kiffin Gish Gouda, The Netherlands

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Niels van Adrichem

29 Nov 29 Nov

10:14 a.m.

Hello Kiffin, I believe there's a variable $Self->Home in the Kernel/Config.pm which you can alter which should do the trick. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: NvanAdrichem@ITCall.NL Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kiffin Gish Sent: zaterdag 28 november 2009 21:43 To: otrs@otrs.org Subject: [otrs] use lib "/opt/otrs/"; I see that use lib "/opt/otrs/..."; is hard-coded all over the place. However, I need to fire up an instance installed in a different directory, e.g. /opt/other, how can I do that? -- Kiffin Gish Gouda, The Netherlands --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Kiffin Gish

9:01 p.m.

I believe that you still need to modify the use libs in scripts/apache2-perl-startup.pl. On Sun, 2009-11-29 at 11:14 +0100, Niels van Adrichem wrote:

...

Hello Kiffin,

I believe there's a variable $Self->Home in the Kernel/Config.pm which you can alter which should do the trick.

Met vriendelijke groet,

Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services!

Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: NvanAdrichem@ITCall.NL Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kiffin Gish Sent: zaterdag 28 november 2009 21:43 To: otrs@otrs.org Subject: [otrs] use lib "/opt/otrs/";

I see that use lib "/opt/otrs/..."; is hard-coded all over the place. However, I need to fire up an instance installed in a different directory, e.g. /opt/other, how can I do that?

-- Kiffin Gish Gouda, The Netherlands

Michiel Beijen

30 Nov 30 Nov

8:24 a.m.

Sure, but that file - as well as the apache configuration file - needs to be customized to your environment anyway; for instance in the Apache configuration file, you'd need to configure the connect string for Apache::DBI. Also, in the apache2-perl-startup.pl, you should/could add any modules for packages that you have installed, such as FAQ or ITSM. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQf On Sun, Nov 29, 2009 at 10:01 PM, Kiffin Gish wrote:

...

I believe that you still need to modify the use libs in scripts/apache2-perl-startup.pl.

On Sun, 2009-11-29 at 11:14 +0100, Niels van Adrichem wrote:

...
Hello Kiffin,

I believe there's a variable $Self->Home in the Kernel/Config.pm which you can alter which should do the trick.

Met vriendelijke groet,

Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services!

Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: NvanAdrichem@ITCall.NL Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kiffin Gish Sent: zaterdag 28 november 2009 21:43 To: otrs@otrs.org Subject: [otrs] use lib "/opt/otrs/";

I see that use lib "/opt/otrs/..."; is hard-coded all over the place. However, I need to fire up an instance installed in a different directory, e.g. /opt/other, how can I do that?

-- Kiffin Gish Gouda, The Netherlands

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Alexander Halle

1 Dec 1 Dec

7:39 p.m.

Michiel Beijen wrote : [...]

...

Also, in the apache2-perl-startup.pl, you should/could add any modules for packages that you have installed, such as FAQ or ITSM.

Hi Michiel, I wasn't aware of this yet, I guess it's for speed. Could you please give an example, e.g. for the FAQ module ? All I could find is an old unanswered posting : http://lists.otrs.org/pipermail/otrs/2008-August/024183.html Thanks in advance. Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Alexander Halle
Kiffin Gish
Michiel Beijen
Niels van Adrichem

use lib "/opt/otrs/";

Kiffin Gish

Niels van Adrichem

Kiffin Gish

Michiel Beijen

Alexander Halle

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