What version are you running? 3.2.x definitely has this option (Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by default. Steve On 25 June 2013 11:10, Neil Simpson wrote:

Hi,

thank you for your answer but "Note" does not offer the changing of queue's. it's the same issue as i already have, adding a system field to a different view.

i checked the options in sysconfig but you can't add a "change queue" to Note.

thanks for any feedback,

Neil

On Tue, Jun 25, 2013 at 11:46 AM, Steven Carr wrote:

...

I would suggest you move tickets between queues by using the "Note" functionality, this will allow you to also add in comments at the same time and change a variety of other options. You can configure the options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote

Steve

On 25 June 2013 09:41, Neil Simpson wrote:

...

Hello,

We would like to add otrs system fields to another view but i dont see how to do this easily.

The "priority" option allows you to set the "type" and "service" for a ticket. I would like those two fields to be available on the "change Queue" view (AgentTicketMove file). There not custom dynamic fields but system fields.

How does one go about adding them?

thank you

Neil

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I guess if you want the features then you gotta plan for your upgrades ;) (and you should at least make sure you're running the latest version of 3.1 (3.1.17) given there are security advisories - 3.1.6 was released a year ago) On 25 June 2013 12:31, Neil Simpson wrote:

we are running version 3.1.6 with no option to upgrade in foreseeable future.

On Tue, Jun 25, 2013 at 12:39 PM, Steven Carr wrote:

...

What version are you running? 3.2.x definitely has this option (Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by default.

Steve

On 25 June 2013 11:10, Neil Simpson wrote:

...

Hi,

thank you for your answer but "Note" does not offer the changing of queue's. it's the same issue as i already have, adding a system field to a different view.

i checked the options in sysconfig but you can't add a "change queue" to Note.

thanks for any feedback,

Neil

On Tue, Jun 25, 2013 at 11:46 AM, Steven Carr wrote:

...

I would suggest you move tickets between queues by using the "Note" functionality, this will allow you to also add in comments at the same time and change a variety of other options. You can configure the options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote

Steve

On 25 June 2013 09:41, Neil Simpson wrote:

...

Hello,

We would like to add otrs system fields to another view but i dont see how to do this easily.

The "priority" option allows you to set the "type" and "service" for a ticket. I would like those two fields to be available on the "change Queue" view (AgentTicketMove file). There not custom dynamic fields but system fields.

How does one go about adding them?

thank you

Neil

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