Integration with OTRS.
Good day! First of all sorry if this list isn't the correct place for such a question. I'm have to write som kind of web-interface for users to pass requests to OTRS and see results of request processing. First (passing requests to OTRS) can be done simple by sending an e-mail message as far as I know, but how can I get ticket status? Or may be I can define some kind of callback, that will be called every time ticket is processed? I looked through OTRS documentation (may be not so attentively as I should) and had no luck.. :/ Any links, comments etc. will be highly appreciated. Thanks in advance. -- Regards, Eugene Kosov.
maybe i dont understand your question, but are you aware that otrs already has a customer web interface where they can view the status of tickets? Косов Евгений wrote:
Good day!
First of all sorry if this list isn't the correct place for such a question.
I'm have to write som kind of web-interface for users to pass requests to OTRS and see results of request processing. First (passing requests to OTRS) can be done simple by sending an e-mail message as far as I know, but how can I get ticket status? Or may be I can define some kind of callback, that will be called every time ticket is processed?
I looked through OTRS documentation (may be not so attentively as I should) and had no luck.. :/
Any links, comments etc. will be highly appreciated.
Thanks in advance.
-- Regards, Eugene Kosov. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fЭr Ihr OTRS System? => http://www.otrs.de/
-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com
Yes, I am. But I think this is not a sollution to me... My web interface will be part of another web interface and apparently it will not be located at the same server with OTRS. Anyway I will pay more attantion to OTRS's customer web interface. Probably it will help me. Thank you for answering. mike conigliaro wrote:
maybe i dont understand your question, but are you aware that otrs already has a customer web interface where they can view the status of tickets?
Косов Евгений wrote:
Good day!
First of all sorry if this list isn't the correct place for such a question.
I'm have to write som kind of web-interface for users to pass requests to OTRS and see results of request processing. First (passing requests to OTRS) can be done simple by sending an e-mail message as far as I know, but how can I get ticket status? Or may be I can define some kind of callback, that will be called every time ticket is processed?
I looked through OTRS documentation (may be not so attentively as I should) and had no luck.. :/
Any links, comments etc. will be highly appreciated.
Thanks in advance.
-- Regards, Eugene Kosov.
our webinterface IS part of another web interface and it IS located on another server. and it is still using the otrs interface in a frame. no problem at all.... Li otrs-bounces@otrs.org schrieb am 09.03.2006 08:43:09:
Yes, I am. But I think this is not a sollution to me...
My web interface will be part of another web interface and apparently it
will not be located at the same server with OTRS.
Anyway I will pay more attantion to OTRS's customer web interface. Probably it will help me. Thank you for answering.
mike conigliaro wrote:
maybe i dont understand your question, but are you aware that otrs already has a customer web interface where they can view the status of tickets?
Косов Евгений wrote:
Good day!
First of all sorry if this list isn't the correct place for such a question.
I'm have to write som kind of web-interface for users to pass requests to OTRS and see results of request processing. First (passing requests to OTRS) can be done simple by sending an e-mail message as far as I know, but how can I get ticket status? Or may be I can define some kind of callback, that will be called every time ticket is processed?
I looked through OTRS documentation (may be not so attentively as I should) and had no luck.. :/
Any links, comments etc. will be highly appreciated.
Thanks in advance.
-- Regards, Eugene Kosov.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fЭr Ihr OTRS System? => http://www.otrs.de/
hmmmmm, there is a complete (web-driven) Userinterface integrated in OTRS that can be configured and fitted to your needs... Search documentation and Mailing lists for "theme" and "user interface". this interface can easily handle all the things you mentioned below.... Li otrs-bounces@otrs.org schrieb am 07.03.2006 16:00:11:
Good day!
First of all sorry if this list isn't the correct place for such a question.
I'm have to write som kind of web-interface for users to pass requests to OTRS and see results of request processing. First (passing requests to OTRS) can be done simple by sending an e-mail message as far as I know, but how can I get ticket status? Or may be I can define some kind of callback, that will be called every time ticket is processed?
I looked through OTRS documentation (may be not so attentively as I should) and had no luck.. :/
Any links, comments etc. will be highly appreciated.
Thanks in advance.
-- Regards, Eugene Kosov. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/
participants (3)
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mike conigliaro -
Volker.Lipper＠de.mecglobal.com -
Косов Евгений