Changing the design of notifications from mail
22 Feb
2018
22 Feb
'18
9:35 a.m.
Hi, Is there a way in OTRS to change the design of the notifications received by mail from OTRS system ? For example : by default, there is an Orange border in all mails, where is it possible to edit this color setting ? Best Regards Alexis
22 Feb
22 Feb
9:53 a.m.
Hi Alexis, In Ticket Notification settings there is field as "Email template" and selected as "Default". This template is under /opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email. You can edit the Default file or copy this file as a new template and edit the line starting with "
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Alexis HAUSER -
Gökhan Öner