Manish, The Time Units is anything you want it to be. You could put in 1.5. That could represent 1.5 hours or 1.5 minutes. It is simply up to your organization to determine what increment to use. Justin Noel http://www.calendee.com On Wed, Mar 10, 2010 at 6:40 AM, manish ramteke wrote:

Hi,

Also we have a field which asks to fill "Time units (work units)" .Please let me know what is the unit that we put here is it minutes or hours.

On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke < manish.s.ramteke@gmail.com> wrote:

...

Hi,

Please let me know few cases for which we would like to use field "Note Type" on page appears while closing tickets.What is meaning of note-internal and note-external values for Note Type field and how can I configure them.

Thanks in advance.

Regards, Manish Ramteke

-- Regards, Manish Ramteke Mobile 9604861644

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