Hi, I would like to add a link in a web application that would search for a user in OTRS, for example, by using query strings. I found out it was possible to reach the search with the following URL : [ https://support-disi.imt-atlantique.fr/otrs/index.pl?Action=AgentTicketSearc... | https://mysupport.com/otrs/index.pl?Action=AgentTicketSearch;SubAction=OpenS... ] However, it doesn't seem to be able to pass a parameter like search=something or FullText=something i.e. [ https://support-disi.imt-atlantique.fr/otrs/index.pl?Action=AgentTicketSearc... | https://mysupport.com/otrs/index.pl?Action=AgentTicketSearch;SubAction=OpenS... ] Any ideas what query strings I can use to make a specific search ? Regards