Hello, I am trying to fix an issue for such a time. I have created some "Generic Agent" to define priorities and respective queue that the tickets will be forwarded. Every 10 minutes, such agents are executed, however, I need a faster service, something about every 2 minutes. - I have changed some configurations in crons "/opt/otrs/var/cron", altering the crons for executing every 2 minutes; - I also have changed the source code to show from 00 to 59; Is there something different to do for executing the agents every 2 minutes? Yours sincerely, Lucas Schimit -- *Atenciosamente* [image: Descrição: beacon02] * * *Lucas Schimit* *Operação Brastorage* PABX: 11 3628-7600 Mobile: 11 6606-7297 E-mail: lschimit@brastorage.com.br www.brastorage.com.br *São Paulo - Rio de Janeiro - Porto Alegre*