Hi Magic I'm testing iPhoneHandle with OTRS 2.4.x and ITSM 2.1.1 and I have no problems with queue view, could I ask you if you can recreate the problem and provide us both log files from iPhoneHandle and from normal OTRS log to try to determine the root cause of the problem that you are having? Than you! ((enjoy)) Carlos Rodríguez On Jan 21, 2011, at 5:28 AM, Magic Boiz wrote:

In the debug file I see:

[2011-01-21 12:24:42][Debug] [Inbound] [User=agent1321&Password=****&Object=CustomObject&Method=QueueView&Data={} [2011-01-21 12:24:42][Debug] [Outbound] [{"Result":"successful","Data":[]}

On Fri, Jan 21, 2011 at 12:21 PM, Magic Boiz wrote: Good morning everybody

I've got an iPhone4 (lucky me), and I installed iPhoneHandle 0.9.6.

When I acess to json.pl interface, I can login correctly, but I cannot see any queue....¿?¿? Using the web interface, my user has full access to all queues.

Any idea what's happeing?

thanks in advance!!

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Hi Magic As far as I can see this log snippet is the initialization and the last response is the data to the main iPhone App Screen, where you should see that you have 9 Locked tickets, right? I need to ask you if you please click on the "Queue View" icon from the main screen and add the resulting logs to the current one. BTW apparently the log is form an OTRS 2.4.9 is this a testing environment different from the 2.4.7 as reported in the mail header? Thank you in advance ((enjoy)) Carlos Rodríguez On Jan 25, 2011, at 5:12 AM, Magic Boiz wrote:

Hi Carlos

these is all I have:

iPhoneHandle log: [2011-01-25 12:09:14][Debug] [Inbound] [User=user123&Password=****&Object=CustomObject&Method=VersionGet&Data={} [2011-01-25 12:09:20][Debug] [Outbound] [{"Result":"successful","Data":[{"URL":"http://otrs.org/","Framework":"2.4.9","Version":"0.9.6","Vendor":"OTRS AG","Name":"iPhoneHandle"}]} [2011-01-25 12:09:20][Debug] [Inbound] [User=user123&Password=****&Object=CustomObject&Method=InitConfigGet&Data={} [2011-01-25 12:09:26][Debug] [Outbound] [{"Result":"successful","Data":[{"TicketResponsible":"0","TicketWatcher":"0","CurrentTimestamp":"2011-01-25 12:09:20","VersionGet":{"URL":"http://otrs.org/","Framework":"2.4.9","Version":"0.9.6","Vendor":"OTRS AG","Name":"iPhoneHandle"},"CustomerSearchAutoComplete":{"QueryDelay":"0.1","Active":"1","MaxResultsDisplayed":"20","TypeAhead":"false","MinQueryLength":"2"},"DefaultCharset":"utf-8"}]} [2011-01-25 12:09:27][Debug] [Inbound] [User=user123&Password=****&Object=CustomObject&Method=Badges&Data={} [2011-01-25 12:09:27][Debug] [Outbound] [{"Result":"successful","Data":[{"Locked":{"New":0,"All":"9"}}]}

syslog: Jan 25 12:09:27 otrs-icm OTRS-RPC-99[29497]: [Notice][Kernel::System::Auth::DB::Auth] User: user123 authentication ok (REMOTE_ADDR: X.X.X.X).

2011/1/24 Carlos Rodríguez Hi Magic

I'm testing iPhoneHandle with OTRS 2.4.x and ITSM 2.1.1 and I have no problems with queue view, could I ask you if you can recreate the problem and provide us both log files from iPhoneHandle and from normal OTRS log to try to determine the root cause of the problem that you are having?

Than you!

((enjoy))

Carlos Rodríguez

On Jan 21, 2011, at 5:28 AM, Magic Boiz wrote:

...

In the debug file I see:

[2011-01-21 12:24:42][Debug] [Inbound] [User=agent1321&Password=****&Object=CustomObject&Method=QueueView&Data={} [2011-01-21 12:24:42][Debug] [Outbound] [{"Result":"successful","Data":[]}

On Fri, Jan 21, 2011 at 12:21 PM, Magic Boiz wrote: Good morning everybody

I've got an iPhone4 (lucky me), and I installed iPhoneHandle 0.9.6.

When I acess to json.pl interface, I can login correctly, but I cannot see any queue....¿?¿? Using the web interface, my user has full access to all queues.

Any idea what's happeing?

thanks in advance!!

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