I tried using Note internal and Note external, but still same thing.
what are we doing wrong?
Message: 4
Date: Wed, 2 Apr 2008 09:13:15 +0200
From: "Nils Breunese (Lemonbit)"
Customer can't see my comments:.... when an agent closes a ticket, with comments, the customer that created the ticket gets the email notification but the comments don't show in the body of the email. (they doesn't show in their customer queue either,... it only states that its been closed by the agents.
The only time that the comments show up is when I use "compose answer email", instead of close link.
why are the comments not showing up?
Maybe because the type is note-internal for instance? Nils Breunese _________________________________________________________________ Pack up or back up–use SkyDrive to transfer files or keep extra copies. Learn how. hthttp://www.windowslive.com/skydrive/overview.html?ocid=TXT_TAGLM_WL_Refresh_...
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Tony Canale