Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Zemánek Jiří

21 Feb 2013 21 Feb '13

1:40 p.m.

Hello there, I´m complete newbie, I´m testing OTRS and I have this problem: In the OTRS log (Admin tab) this error is repeated again and again: Can't create PID PostMasterMailbox, because it's already running (otrs/22327)! After some googling, I found post in which someone says to delete some row from DB (delete from process_id where process_name = 'PostMasterMailbox';) and then to try /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1 So I issued command [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1 But it displays error in the subject. How do I find which sender it is trying to send e-mail as? JZ ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.

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Gerald Young

21 Feb 21 Feb

2:13 p.m.

your subject of this post indicates a problem with sending email. your body of this post indicates a problem with fetching email. What do you want fixed? On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří wrote:

...

Hello there,

I´m complete newbie, I´m testing OTRS and I have this problem:

In the OTRS log (Admin tab) this error is repeated again and again:

Can't create PID PostMasterMailbox, because it's already running (otrs/22327)!

After some googling, I found post in which someone says to delete some row from DB

(delete from process_id where process_name = 'PostMasterMailbox';) and then to try

/opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1

So I issued command

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1

But it displays error in the subject.

How do I find which sender it is trying to send e-mail as?

JZ

------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

2:20 p.m.

Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: does not have permissions to send as this sender What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies) or Notification email address sent to agents ("You have a new ticket in your queue"). First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side. On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young wrote:

...

your subject of this post indicates a problem with sending email.

your body of this post indicates a problem with fetching email.

What do you want fixed?

On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří wrote:

...
Hello there,

I´m complete newbie, I´m testing OTRS and I have this problem:

In the OTRS log (Admin tab) this error is repeated again and again:

Can't create PID PostMasterMailbox, because it's already running (otrs/22327)!

After some googling, I found post in which someone says to delete some row from DB

(delete from process_id where process_name = 'PostMasterMailbox';) and then to try

/opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1

So I issued command

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1

But it displays error in the subject.

How do I find which sender it is trying to send e-mail as?

JZ

------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Zemánek Jiří

2:36 p.m.

Hello, thanks for reply. "What email address?" "First determine what the "From" address is that is causing this issue" That´s what I´d like to know :-) My system email addresses are: otrs@localhost (default) outsourcing@oksystem.implmailto:outsourcing@oksystem.impl I created "NOTIFICATION" queue into which are incoming emails moved by PostMaster Filter. This queue has outsourcing@oksystem.implmailto:outsourcing@oksystem.impl set as sender address. (This email adress was used during initial configuration as OTRS´s mailbox and was successfully verified by the installation script.) And then I created Notification (events) linked with this "NOTIFICATION" queue (but there is no definition for sender address). JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 3:21 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: does not have permissions to send as this sender What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies) or Notification email address sent to agents ("You have a new ticket in your queue"). First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side. On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young mailto:crythias@gmail.com> wrote: your subject of this post indicates a problem with sending email. your body of this post indicates a problem with fetching email. What do you want fixed? On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello there, I´m complete newbie, I´m testing OTRS and I have this problem: In the OTRS log (Admin tab) this error is repeated again and again: Can't create PID PostMasterMailbox, because it's already running (otrs/22327)! After some googling, I found post in which someone says to delete some row from DB (delete from process_id where process_name = 'PostMasterMailbox';) and then to try /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl -f 1 So I issued command [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl -f 1 But it displays error in the subject. How do I find which sender it is trying to send e-mail as? JZ ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

2:54 p.m.

pretty much can guarantee your email service provider won't allow you to send as otrs@localhost. Still, your otrs logs will tell you what the from email address will be. On Thu, Feb 21, 2013 at 9:36 AM, Zemánek Jiří wrote:

...

Hello,****

** **

thanks for reply.****

** **

"What email address?"****

"First determine what the "From" address is that is causing this issue"*** *

** **

That´s what I´d like to know :-)****

** **

My system email addresses are:****

** **

otrs@localhost (default)****

outsourcing@oksystem.impl****

** **

I created "NOTIFICATION" queue into which are incoming emails moved by PostMaster Filter.****

This queue has outsourcing@oksystem.impl set as sender address.****

** **

(This email adress was used during initial configuration as OTRS´s mailbox and was successfully verified by the installation script.)****

** **

And then I created Notification (events) linked with this "NOTIFICATION" queue (but there is no definition for sender address).****

** **

JZ****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 3:21 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

** **

Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: **** does not have permissions to send as this sender****

What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies)****

or Notification email address sent to agents ("You have a new ticket in your queue").****

** **

First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side.*** *

** **

On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young wrote:* ***

your subject of this post indicates a problem with sending email. ****

** **

your body of this post indicates a problem with fetching email.****

** **

What do you want fixed?****

** **

On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří wrote: ****

Hello there,****

****

I´m complete newbie, I´m testing OTRS and I have this problem: ****

****

In the OTRS log (Admin tab) this error is repeated again and again:****

****

Can't create PID PostMasterMailbox, because it's already running (otrs/22327)!****

****

After some googling, I found post in which someone says to delete some row from DB****

(delete from process_id where process_name = 'PostMasterMailbox';) and then to try****

****

/opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1****

****

So I issued command****

****

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1** **

****

But it displays error in the subject.****

How do I find which sender it is trying to send e-mail as?****

****

JZ****

****

** ** ------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.****

** **

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

** **

** **

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Zemánek Jiří

3:08 p.m.

OK, I changed both sender e-mail addresses for the system to outsourcing@oksystem.implmailto:outsourcing@oksystem.impl but it´s still not working. System log (Admin tab in web GUI) does not say anything about e-mail address and /opt/otrs/var/log contains only TicketCount.log Regards JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 3:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender pretty much can guarantee your email service provider won't allow you to send as otrs@localhost. Still, your otrs logs will tell you what the from email address will be. On Thu, Feb 21, 2013 at 9:36 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello, thanks for reply. "What email address?" "First determine what the "From" address is that is causing this issue" That´s what I´d like to know :-) My system email addresses are: otrs@localhost (default) outsourcing@oksystem.implmailto:outsourcing@oksystem.impl I created "NOTIFICATION" queue into which are incoming emails moved by PostMaster Filter. This queue has outsourcing@oksystem.implmailto:outsourcing@oksystem.impl set as sender address. (This email adress was used during initial configuration as OTRS´s mailbox and was successfully verified by the installation script.) And then I created Notification (events) linked with this "NOTIFICATION" queue (but there is no definition for sender address). JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 3:21 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: does not have permissions to send as this sender What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies) or Notification email address sent to agents ("You have a new ticket in your queue"). First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side. On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young mailto:crythias@gmail.com> wrote: your subject of this post indicates a problem with sending email. your body of this post indicates a problem with fetching email. What do you want fixed? On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello there, I´m complete newbie, I´m testing OTRS and I have this problem: In the OTRS log (Admin tab) this error is repeated again and again: Can't create PID PostMasterMailbox, because it's already running (otrs/22327)! After some googling, I found post in which someone says to delete some row from DB (delete from process_id where process_name = 'PostMasterMailbox';) and then to try /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl -f 1 So I issued command [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl -f 1 But it displays error in the subject. How do I find which sender it is trying to send e-mail as? JZ ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

3:19 p.m.

...

"it's still not working" "it should work" "it doesn't" "try something different" "I did" "well, then it's working how it should" "but it's not how I wanted" "provide better information on what doesn't work (error messages, log files, path to replicate) and we might be able to help"

...

OK, I changed both sender e-mail addresses for the system to outsourcing@oksystem.impl****

but it´s still not working.****

** **

System log (Admin tab in web GUI) does not say anything about e-mail address and****

/opt/otrs/var/log contains only TicketCount.log****

** **

Regards****

JZ****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 3:55 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

** **

pretty much can guarantee your email service provider won't allow you to send as otrs@localhost. ****

** **

Still, your otrs logs will tell you what the from email address will be. * ***

** **

On Thu, Feb 21, 2013 at 9:36 AM, Zemánek Jiří wrote: ****

Hello,****

****

thanks for reply.****

****

"What email address?"****

"First determine what the "From" address is that is causing this issue"*** *

****

That´s what I´d like to know :-)****

****

My system email addresses are:****

****

otrs@localhost (default)****

outsourcing@oksystem.impl****

****

I created "NOTIFICATION" queue into which are incoming emails moved by PostMaster Filter.****

This queue has outsourcing@oksystem.impl set as sender address.****

****

(This email adress was used during initial configuration as OTRS´s mailbox and was successfully verified by the installation script.)****

****

And then I created Notification (events) linked with this "NOTIFICATION" queue (but there is no definition for sender address).****

****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 3:21 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: **** does not have permissions to send as this sender****

What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies)****

or Notification email address sent to agents ("You have a new ticket in your queue").****

****

First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side.*** *

****

On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young wrote:* ***

your subject of this post indicates a problem with sending email. ****

****

your body of this post indicates a problem with fetching email.****

****

What do you want fixed?****

****

On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří wrote: ****

Hello there,****

****

I´m complete newbie, I´m testing OTRS and I have this problem: ****

****

In the OTRS log (Admin tab) this error is repeated again and again:****

****

Can't create PID PostMasterMailbox, because it's already running (otrs/22327)!****

****

After some googling, I found post in which someone says to delete some row from DB****

(delete from process_id where process_name = 'PostMasterMailbox';) and then to try****

****

/opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1****

****

So I issued command****

****

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1** **

****

But it displays error in the subject.****

How do I find which sender it is trying to send e-mail as?****

****

JZ****

****

**** ------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

****

****

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** **

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Zemánek Jiří

3:36 p.m.

Fetch is working fine. Problem is sending (the notification I guess). "provide better information on what doesn't work" I´d like to, but the error message I posted is all I can find. If there are any other log files besides /opt/otrs/var/log, I don´t know where. "If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem" Yes, but what should I try then? "for instance, you are using SMTP auth and aren't allowed to spoof/relay" As I wrote, the installation script http://localhost/otrs/installer.pl found e-mail address outsourcing@oksystem.implmailto:outsourcing@oksystem.impl as suitable for both send/receive. Anyway, I appreciate your try to help. Thank you. It just seems that OTRS is no go for us. Regards JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 4:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

...

"it's still not working" "it should work" "it doesn't" "try something different" "I did" "well, then it's working how it should" "but it's not how I wanted" "provide better information on what doesn't work (error messages, log files, path to replicate) and we might be able to help"

If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem. For instance, changing outbound email won't fix fetch. It will only change, potentially, the notification "client does not have permissions to send as this sender" ... If you're still having that error, it's a server side issue (for instance, you are using SMTP auth and aren't allowed to spoof/relay). If you are encountering new errors, then they would be instrumental in further addressing the issue. :) ask better questions, get better answers. On Thu, Feb 21, 2013 at 10:08 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: OK, I changed both sender e-mail addresses for the system to outsourcing@oksystem.implmailto:outsourcing@oksystem.impl but it´s still not working. System log (Admin tab in web GUI) does not say anything about e-mail address and /opt/otrs/var/log contains only TicketCount.log Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 3:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender pretty much can guarantee your email service provider won't allow you to send as otrs@localhost. Still, your otrs logs will tell you what the from email address will be. On Thu, Feb 21, 2013 at 9:36 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello, thanks for reply. "What email address?" "First determine what the "From" address is that is causing this issue" That´s what I´d like to know :-) My system email addresses are: otrs@localhost (default) outsourcing@oksystem.implmailto:outsourcing@oksystem.impl I created "NOTIFICATION" queue into which are incoming emails moved by PostMaster Filter. This queue has outsourcing@oksystem.implmailto:outsourcing@oksystem.impl set as sender address. (This email adress was used during initial configuration as OTRS´s mailbox and was successfully verified by the installation script.) And then I created Notification (events) linked with this "NOTIFICATION" queue (but there is no definition for sender address). JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 3:21 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: does not have permissions to send as this sender What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies) or Notification email address sent to agents ("You have a new ticket in your queue"). First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side. On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young mailto:crythias@gmail.com> wrote: your subject of this post indicates a problem with sending email. your body of this post indicates a problem with fetching email. What do you want fixed? On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello there, I´m complete newbie, I´m testing OTRS and I have this problem: In the OTRS log (Admin tab) this error is repeated again and again: Can't create PID PostMasterMailbox, because it's already running (otrs/22327)! After some googling, I found post in which someone says to delete some row from DB (delete from process_id where process_name = 'PostMasterMailbox';) and then to try /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl -f 1 So I issued command [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl -f 1 But it displays error in the subject. How do I find which sender it is trying to send e-mail as? JZ ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

3:41 p.m.

What's the system email address attached to the queue? On Thu, Feb 21, 2013 at 10:36 AM, Zemánek Jiří wrote:

...

Fetch is working fine.****

Problem is sending (the notification I guess).****

** **

"provide better information on what doesn't work"****

** **

I´d like to, but the error message I posted is all I can find. If there are any other log files****

besides /opt/otrs/var/log, I don´t know where.****

** **

"If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem"****

** **

Yes, but what should I try then?****

** **

"for instance, you are using SMTP auth and aren't allowed to spoof/relay"* ***

** **

As I wrote, the installation script http://localhost/otrs/installer.plfound e-mail address outsourcing@oksystem.impl as suitable for both send/receive.****

** **

** **

Anyway, I appreciate your try to help. Thank you. It just seems that OTRS is no go for us.****

** **

Regards****

JZ****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 4:19 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

** **

...
"it's still not working" ****

"it should work"****

...
"it doesn't"****

"try something different"****

...
"I did"****

"well, then it's working how it should"****

...
"but it's not how I wanted"****

"provide better information on what doesn't work (error messages, log files, path to replicate) and we might be able to help"****

** **

If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem. For instance, changing outbound email won't fix fetch. It will only change, potentially, the notification "client does not have permissions to send as this sender" ... If you're still having that error, it's a server side issue (for instance, you are using SMTP auth and aren't allowed to spoof/relay).****

If you are encountering new errors, then they would be instrumental in further addressing the issue.****

:) ask better questions, get better answers.****

** **

On Thu, Feb 21, 2013 at 10:08 AM, Zemánek Jiří wrote:****

OK, I changed both sender e-mail addresses for the system to outsourcing@oksystem.impl****

but it´s still not working.****

****

System log (Admin tab in web GUI) does not say anything about e-mail address and****

/opt/otrs/var/log contains only TicketCount.log****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 3:55 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

pretty much can guarantee your email service provider won't allow you to send as otrs@localhost. ****

****

Still, your otrs logs will tell you what the from email address will be. * ***

****

On Thu, Feb 21, 2013 at 9:36 AM, Zemánek Jiří wrote: ****

Hello,****

****

thanks for reply.****

****

"What email address?"****

"First determine what the "From" address is that is causing this issue"*** *

****

That´s what I´d like to know :-)****

****

My system email addresses are:****

****

otrs@localhost (default)****

outsourcing@oksystem.impl****

****

I created "NOTIFICATION" queue into which are incoming emails moved by PostMaster Filter.****

This queue has outsourcing@oksystem.impl set as sender address.****

****

(This email adress was used during initial configuration as OTRS´s mailbox and was successfully verified by the installation script.)****

****

And then I created Notification (events) linked with this "NOTIFICATION" queue (but there is no definition for sender address).****

****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 3:21 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: **** does not have permissions to send as this sender****

What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies)****

or Notification email address sent to agents ("You have a new ticket in your queue").****

****

First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side.*** *

****

On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young wrote:* ***

your subject of this post indicates a problem with sending email. ****

****

your body of this post indicates a problem with fetching email.****

****

What do you want fixed?****

****

On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří wrote: ****

Hello there,****

****

I´m complete newbie, I´m testing OTRS and I have this problem: ****

****

In the OTRS log (Admin tab) this error is repeated again and again:****

****

Can't create PID PostMasterMailbox, because it's already running (otrs/22327)!****

****

After some googling, I found post in which someone says to delete some row from DB****

(delete from process_id where process_name = 'PostMasterMailbox';) and then to try****

****

/opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1****

****

So I issued command****

****

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1** **

****

But it displays error in the subject.****

How do I find which sender it is trying to send e-mail as?****

****

JZ****

****

**** ------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

** **

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Zemánek Jiří

3:47 p.m.

System address of the NOTIFICATION queue is outsourcing@oksystem.impl Regards JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 4:41 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender What's the system email address attached to the queue? On Thu, Feb 21, 2013 at 10:36 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Fetch is working fine. Problem is sending (the notification I guess). "provide better information on what doesn't work" I´d like to, but the error message I posted is all I can find. If there are any other log files besides /opt/otrs/var/log, I don´t know where. "If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem" Yes, but what should I try then? "for instance, you are using SMTP auth and aren't allowed to spoof/relay" As I wrote, the installation script http://localhost/otrs/installer.pl found e-mail address outsourcing@oksystem.implmailto:outsourcing@oksystem.impl as suitable for both send/receive. Anyway, I appreciate your try to help. Thank you. It just seems that OTRS is no go for us. Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 4:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

...

"it's still not working" "it should work" "it doesn't" "try something different" "I did" "well, then it's working how it should" "but it's not how I wanted" "provide better information on what doesn't work (error messages, log files, path to replicate) and we might be able to help"

Gerald Young

3:49 p.m.

You have a queue named notification and this is the default queue for new tickets coming in via email? On Thu, Feb 21, 2013 at 10:47 AM, Zemánek Jiří wrote:

...

System address of the NOTIFICATION queue is outsourcing@oksystem.impl****

** **

Regards****

JZ****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 4:41 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

** **

What's the system email address attached to the queue?****

** **

On Thu, Feb 21, 2013 at 10:36 AM, Zemánek Jiří wrote:****

Fetch is working fine.****

Problem is sending (the notification I guess).****

****

"provide better information on what doesn't work"****

****

I´d like to, but the error message I posted is all I can find. If there are any other log files****

besides /opt/otrs/var/log, I don´t know where.****

****

"If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem"****

****

Yes, but what should I try then?****

****

"for instance, you are using SMTP auth and aren't allowed to spoof/relay"* ***

****

As I wrote, the installation script http://localhost/otrs/installer.plfound e-mail address outsourcing@oksystem.impl as suitable for both send/receive.****

****

****

Anyway, I appreciate your try to help. Thank you. It just seems that OTRS is no go for us.****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 4:19 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

...
"it's still not working" ****

"it should work"****

...
"it doesn't"****

"try something different"****

...
"I did"****

"well, then it's working how it should"****

...
"but it's not how I wanted"****

"provide better information on what doesn't work (error messages, log files, path to replicate) and we might be able to help"****

****

If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem. For instance, changing outbound email won't fix fetch. It will only change, potentially, the notification "client does not have permissions to send as this sender" ... If you're still having that error, it's a server side issue (for instance, you are using SMTP auth and aren't allowed to spoof/relay).****

If you are encountering new errors, then they would be instrumental in further addressing the issue.****

:) ask better questions, get better answers.****

****

On Thu, Feb 21, 2013 at 10:08 AM, Zemánek Jiří wrote:****

OK, I changed both sender e-mail addresses for the system to outsourcing@oksystem.impl****

but it´s still not working.****

****

System log (Admin tab in web GUI) does not say anything about e-mail address and****

/opt/otrs/var/log contains only TicketCount.log****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 3:55 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

pretty much can guarantee your email service provider won't allow you to send as otrs@localhost. ****

****

Still, your otrs logs will tell you what the from email address will be. * ***

****

On Thu, Feb 21, 2013 at 9:36 AM, Zemánek Jiří wrote: ****

Hello,****

****

thanks for reply.****

****

"What email address?"****

"First determine what the "From" address is that is causing this issue"*** *

****

That´s what I´d like to know :-)****

****

My system email addresses are:****

****

otrs@localhost (default)****

outsourcing@oksystem.impl****

****

I created "NOTIFICATION" queue into which are incoming emails moved by PostMaster Filter.****

This queue has outsourcing@oksystem.impl set as sender address.****

****

(This email adress was used during initial configuration as OTRS´s mailbox and was successfully verified by the installation script.)****

****

And then I created Notification (events) linked with this "NOTIFICATION" queue (but there is no definition for sender address).****

****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Thursday, February 21, 2013 3:21 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: **** does not have permissions to send as this sender****

What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies)****

or Notification email address sent to agents ("You have a new ticket in your queue").****

****

First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side.*** *

****

On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young wrote:* ***

your subject of this post indicates a problem with sending email. ****

****

your body of this post indicates a problem with fetching email.****

****

What do you want fixed?****

****

On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří wrote: ****

Hello there,****

****

I´m complete newbie, I´m testing OTRS and I have this problem: ****

****

In the OTRS log (Admin tab) this error is repeated again and again:****

****

Can't create PID PostMasterMailbox, because it's already running (otrs/22327)!****

****

After some googling, I found post in which someone says to delete some row from DB****

(delete from process_id where process_name = 'PostMasterMailbox';) and then to try****

****

/opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1****

****

So I issued command****

****

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1** **

****

But it displays error in the subject.****

How do I find which sender it is trying to send e-mail as?****

****

JZ****

****

**** ------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

** **

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Zemánek Jiří

4:33 p.m.

Yes, I have a queue named NOTIFICATION but the default queue for incoming e-mails is Raw. S pozdravem Jiří Zemánek From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 4:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender You have a queue named notification and this is the default queue for new tickets coming in via email? On Thu, Feb 21, 2013 at 10:47 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: System address of the NOTIFICATION queue is outsourcing@oksystem.implmailto:outsourcing@oksystem.impl Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 4:41 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender What's the system email address attached to the queue? On Thu, Feb 21, 2013 at 10:36 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Fetch is working fine. Problem is sending (the notification I guess). "provide better information on what doesn't work" I´d like to, but the error message I posted is all I can find. If there are any other log files besides /opt/otrs/var/log, I don´t know where. "If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem" Yes, but what should I try then? "for instance, you are using SMTP auth and aren't allowed to spoof/relay" As I wrote, the installation script http://localhost/otrs/installer.pl found e-mail address outsourcing@oksystem.implmailto:outsourcing@oksystem.impl as suitable for both send/receive. Anyway, I appreciate your try to help. Thank you. It just seems that OTRS is no go for us. Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 4:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

...

"it's still not working" "it should work" "it doesn't" "try something different" "I did" "well, then it's working how it should" "but it's not how I wanted" "provide better information on what doesn't work (error messages, log files, path to replicate) and we might be able to help"

David Boyes

4:35 p.m.

That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing.

Gerald Young

4:53 p.m.

what is the system email address for Raw? On Thu, Feb 21, 2013 at 11:35 AM, David Boyes wrote:

...

That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it’s coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you’re in early testing. ****

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Zemánek Jiří

22 Feb 22 Feb

7:48 a.m.

The same. outsourcing@.... Regards JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 5:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender what is the system email address for Raw? On Thu, Feb 21, 2013 at 11:35 AM, David Boyes mailto:dboyes@sinenomine.net> wrote: That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.

Zemánek Jiří

7:51 a.m.

Hello, unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Regards JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Boyes Sent: Thursday, February 21, 2013 5:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.

Gerald Young

12:07 p.m.

what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...? On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří wrote:

...

Hello,

unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all.

Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine....

Regards

JZ

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Boyes *Sent:* Thursday, February 21, 2013 5:36 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing.

------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Zemánek Jiří

12:14 p.m.

Account used for authentication to SMTP server is this outsourcing@..... So it has the permission. Regards JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...? On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello, unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of David Boyes Sent: Thursday, February 21, 2013 5:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

12:38 p.m.

Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error. On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří wrote:

...

Account used for authentication to SMTP server is this outsourcing@..... So it has the permission.****

** **

Regards****

JZ****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 1:08 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

** **

what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...?****

** **

On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří wrote: ****

Hello,****

****

unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all.****

Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine....****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Boyes *Sent:* Thursday, February 21, 2013 5:36 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ****

** ** ------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

** **

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Zemánek Jiří

1:02 p.m.

I have not configured autoreply, only the notification (in Notifications (Event) in the Admin menu) which the agent is not receiving. (As far as I can remember, everything is at defaults from installer.pl script. I have just created Queues, one agent (me), System addresses and PostMaster Filter.) OTRS 3.1.12. Here are the last few entries from OTRS Log (admin menu): Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:50:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:45:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:40:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:35:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:30:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:25:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:20:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old! Fri Feb 22 13:15:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:10:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:05:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:00:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 12:55:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Regards JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error. On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Account used for authentication to SMTP server is this outsourcing@..... So it has the permission. Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...? On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello, unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of David Boyes Sent: Thursday, February 21, 2013 5:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Zemánek Jiří

1:05 p.m.

Oh, and I created one job moving the rest (passed through PostMaster Filter) from Raw to NOTIFICATION queue JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Zemánek Jiří Sent: Friday, February 22, 2013 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender I have not configured autoreply, only the notification (in Notifications (Event) in the Admin menu) which the agent is not receiving. (As far as I can remember, everything is at defaults from installer.pl script. I have just created Queues, one agent (me), System addresses and PostMaster Filter.) OTRS 3.1.12. Here are the last few entries from OTRS Log (admin menu): Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:50:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:45:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:40:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:35:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:30:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:25:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.implmailto:11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.implmailto:11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:20:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old! Fri Feb 22 13:15:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:10:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:05:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:00:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 12:55:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error. On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Account used for authentication to SMTP server is this outsourcing@..... So it has the permission. Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...? On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello, unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of David Boyes Sent: Thursday, February 21, 2013 5:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

1:19 p.m.

seems as if postmaster is having trouble downloading all the emails ... you should try to run it from the command line and see what's up. On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří wrote:

...

Oh, and I created one job moving the rest (passed through PostMaster Filter) from Raw to NOTIFICATION queue****

** **

JZ****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Zemánek Jiří *Sent:* Friday, February 22, 2013 2:03 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

** **

I have not configured autoreply, only the notification (in Notifications (Event) in the Admin menu) which the agent is not receiving.****

(As far as I can remember, everything is at defaults from installer.plscript. I have just created Queues, one agent (me), System addresses and PostMaster Filter.) OTRS 3.1.12.****

** **

Here are the last few entries from OTRS Log (admin menu):****

** **

Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:50:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:45:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:40:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:35:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:30:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:25:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) ****

Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: < 11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>)****

Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: < 11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>)****

Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:20:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old!****

Fri Feb 22 13:15:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:10:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 13:05:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:00:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 12:55:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

** **

Regards****

JZ****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 1:39 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

** **

Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error.****

** **

On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří wrote: ****

Account used for authentication to SMTP server is this outsourcing@..... So it has the permission.****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 1:08 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...?****

****

On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří wrote: ****

Hello,****

****

unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all.****

Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine....****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Boyes *Sent:* Thursday, February 21, 2013 5:36 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ****

**** ------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.****

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****

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** **

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Zemánek Jiří

1:25 p.m.

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1 NOTICE: PostMasterMailbox.pl is already running but is starting again! IMAPS: Message 1/2 (okimpl\outsourcing/implmail.oksystem.impl) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172 (in cleanup) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172 JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 2:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender seems as if postmaster is having trouble downloading all the emails ... you should try to run it from the command line and see what's up. On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Oh, and I created one job moving the rest (passed through PostMaster Filter) from Raw to NOTIFICATION queue JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Zemánek Jiří Sent: Friday, February 22, 2013 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender I have not configured autoreply, only the notification (in Notifications (Event) in the Admin menu) which the agent is not receiving. (As far as I can remember, everything is at defaults from installer.plhttp://installer.pl script. I have just created Queues, one agent (me), System addresses and PostMaster Filter.) OTRS 3.1.12. Here are the last few entries from OTRS Log (admin menu): Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:50:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:45:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:40:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:35:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:30:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:25:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.implmailto:11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.implmailto:11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:20:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old! Fri Feb 22 13:15:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:10:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:05:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:00:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 12:55:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error. On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Account used for authentication to SMTP server is this outsourcing@..... So it has the permission. Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...? On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello, unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of David Boyes Sent: Thursday, February 21, 2013 5:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

1:42 p.m.

The code says this is logged: $SMTP->data; eval { $SMTP->datasend( ${ $Param{Header} }, "\n", ${ $Param{Body} } ) }; if ($@) { $Self->{LogObject}->Log( Priority => 'error', Message => "Can't send message: $@!" ); $SMTP->quit; return; } $SMTP->dataend; Which means that OTRS Logs (From the Admin Menu) should give you more information. On Fri, Feb 22, 2013 at 8:25 AM, Zemánek Jiří wrote:

...

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1* ***

NOTICE: PostMasterMailbox.pl is already running but is starting again!****

IMAPS: Message 1/2 (okimpl\outsourcing/implmail.oksystem.impl)****

Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172****

(in cleanup) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172****

** **

JZ****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 2:19 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

** **

seems as if postmaster is having trouble downloading all the emails ... you should try to run it from the command line and see what's up.****

** **

On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří wrote: ****

Oh, and I created one job moving the rest (passed through PostMaster Filter) from Raw to NOTIFICATION queue****

****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Zemánek Jiří *Sent:* Friday, February 22, 2013 2:03 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

I have not configured autoreply, only the notification (in Notifications (Event) in the Admin menu) which the agent is not receiving.****

(As far as I can remember, everything is at defaults from installer.plscript. I have just created Queues, one agent (me), System addresses and PostMaster Filter.) OTRS 3.1.12.****

****

Here are the last few entries from OTRS Log (admin menu):****

****

Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:50:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:45:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:40:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:35:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:30:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:25:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) ****

Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: < 11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>)****

Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: < 11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>)****

Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:20:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old!****

Fri Feb 22 13:15:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:10:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 13:05:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:00:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 12:55:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 1:39 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error.****

****

On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří wrote: ****

Account used for authentication to SMTP server is this outsourcing@..... So it has the permission.****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 1:08 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...?****

****

On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří wrote: ****

Hello,****

****

unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all.****

Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine....****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Boyes *Sent:* Thursday, February 21, 2013 5:36 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ****

**** ------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.****

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Zemánek Jiří

1:50 p.m.

They maybe should but they obviously don´t. Maybe I have to set some verbosity for the logs, but where? S pozdravem Jiří Zemánek From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 2:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender The code says this is logged: $SMTP->data; eval { $SMTP->datasend( ${ $Param{Header} }, "\n", ${ $Param{Body} } ) }; if ($@) { $Self->{LogObject}->Log( Priority => 'error', Message => "Can't send message: $@!" ); $SMTP->quit; return; } $SMTP->dataend; Which means that OTRS Logs (From the Admin Menu) should give you more information. On Fri, Feb 22, 2013 at 8:25 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl -f 1 NOTICE: PostMasterMailbox.pl is already running but is starting again! IMAPS: Message 1/2 (okimpl\outsourcing/implmail.oksystem.impl) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172 (in cleanup) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172 JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 2:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender seems as if postmaster is having trouble downloading all the emails ... you should try to run it from the command line and see what's up. On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Oh, and I created one job moving the rest (passed through PostMaster Filter) from Raw to NOTIFICATION queue JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Zemánek Jiří Sent: Friday, February 22, 2013 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender I have not configured autoreply, only the notification (in Notifications (Event) in the Admin menu) which the agent is not receiving. (As far as I can remember, everything is at defaults from installer.plhttp://installer.pl script. I have just created Queues, one agent (me), System addresses and PostMaster Filter.) OTRS 3.1.12. Here are the last few entries from OTRS Log (admin menu): Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:50:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:45:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:40:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:35:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:30:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:25:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.implmailto:11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.implmailto:11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:20:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old! Fri Feb 22 13:15:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:10:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:05:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:00:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 12:55:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error. On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Account used for authentication to SMTP server is this outsourcing@..... So it has the permission. Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...? On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello, unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of David Boyes Sent: Thursday, February 21, 2013 5:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gerald Young

1:59 p.m.

there's nothing that indicates a ticket was created in your logs? There's no ticket history for that ticket (ticket zoom) that indicates any sent message got sent? On Fri, Feb 22, 2013 at 8:50 AM, Zemánek Jiří wrote:

...

They maybe should but they obviously don´t. Maybe I have to set some verbosity for the logs, but where?****

** **

S pozdravem****

Jiří Zemánek****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 2:42 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

** **

The code says this is logged:****

$SMTP->data;****

eval { $SMTP->datasend( ${ $Param{Header} }, "\n", ${ $Param{Body} } ) };****

if ($@) {****

$Self->{LogObject}->Log(****

Priority => 'error',****

Message => "Can't send message: $@!"****

);****

$SMTP->quit;****

return;****

}****

$SMTP->dataend;****

** **

Which means that OTRS Logs (From the Admin Menu) should give you more information.****

** **

** **

On Fri, Feb 22, 2013 at 8:25 AM, Zemánek Jiří wrote: ****

[root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1** **

NOTICE: PostMasterMailbox.pl is already running but is starting again!****

IMAPS: Message 1/2 (okimpl\outsourcing/implmail.oksystem.impl)****

Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172****

(in cleanup) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172****

****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 2:19 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

seems as if postmaster is having trouble downloading all the emails ... you should try to run it from the command line and see what's up.****

****

On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří wrote: ****

Oh, and I created one job moving the rest (passed through PostMaster Filter) from Raw to NOTIFICATION queue****

****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Zemánek Jiří *Sent:* Friday, February 22, 2013 2:03 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

I have not configured autoreply, only the notification (in Notifications (Event) in the Admin menu) which the agent is not receiving.****

(As far as I can remember, everything is at defaults from installer.plscript. I have just created Queues, one agent (me), System addresses and PostMaster Filter.) OTRS 3.1.12.****

****

Here are the last few entries from OTRS Log (admin menu):****

****

Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:50:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:45:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:40:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:35:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:30:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:25:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!****

Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) ****

Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: < 11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>)****

Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: < 11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>)****

Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:20:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old!****

Fri Feb 22 13:15:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:10:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 13:05:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.****

Fri Feb 22 13:00:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

Fri Feb 22 12:55:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 1:39 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error.****

****

On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří wrote: ****

Account used for authentication to SMTP server is this outsourcing@..... So it has the permission.****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, February 22, 2013 1:08 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...?****

****

On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří wrote: ****

Hello,****

****

unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all.****

Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine....****

****

Regards****

JZ****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Boyes *Sent:* Thursday, February 21, 2013 5:36 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender****

****

That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ****

**** ------------------------------

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

****

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****

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****

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Zemánek Jiří

25 Feb 25 Feb

9:33 a.m.

After issuing command: [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1 IMAPS: Message 1/2 (okimpl\outsourcing/implmail.oksystem.impl) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172 (in cleanup) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172 this appears in the OTRS log: Mon Feb 25 10:22:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022510000013/TEST 3 - komple] created (TicketID=97,Queue=NOTIFICATION,Priority=3 normal,State=new) Mon Feb 25 10:22:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Mon Feb 25 10:22:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Mon Feb 25 10:22:00 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/19209, because 1 hour old! In the ticket history is only NewTicket, CustomerUpdate, EmailCustomer (e-mail added). Nothing about sending..... S pozdravem Jiří Zemánek From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 3:00 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender there's nothing that indicates a ticket was created in your logs? There's no ticket history for that ticket (ticket zoom) that indicates any sent message got sent? On Fri, Feb 22, 2013 at 8:50 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: They maybe should but they obviously don´t. Maybe I have to set some verbosity for the logs, but where? S pozdravem Jiří Zemánek From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 2:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender The code says this is logged: $SMTP->data; eval { $SMTP->datasend( ${ $Param{Header} }, "\n", ${ $Param{Body} } ) }; if ($@) { $Self->{LogObject}->Log( Priority => 'error', Message => "Can't send message: $@!" ); $SMTP->quit; return; } $SMTP->dataend; Which means that OTRS Logs (From the Admin Menu) should give you more information. On Fri, Feb 22, 2013 at 8:25 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl -f 1 NOTICE: PostMasterMailbox.pl is already running but is starting again! IMAPS: Message 1/2 (okimpl\outsourcing/implmail.oksystem.impl) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172 (in cleanup) Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172 JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 2:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender seems as if postmaster is having trouble downloading all the emails ... you should try to run it from the command line and see what's up. On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Oh, and I created one job moving the rest (passed through PostMaster Filter) from Raw to NOTIFICATION queue JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Zemánek Jiří Sent: Friday, February 22, 2013 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender I have not configured autoreply, only the notification (in Notifications (Event) in the Admin menu) which the agent is not receiving. (As far as I can remember, everything is at defaults from installer.plhttp://installer.pl script. I have just created Queues, one agent (me), System addresses and PostMaster Filter.) OTRS 3.1.12. Here are the last few entries from OTRS Log (admin menu): Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:50:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:45:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:40:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:35:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:30:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:25:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.implmailto:11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: <11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.implmailto:11B5DF5A92B652418B8B6ECFDD2F5CA2CCDB5B9912@implmail.oksystem.impl>) Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:20:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old! Fri Feb 22 13:15:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:10:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:05:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:00:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 12:55:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error. On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Account used for authentication to SMTP server is this outsourcing@..... So it has the permission. Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...? On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří mailto:zemanek@oksystem.cz> wrote: Hello, unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Regards JZ From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of David Boyes Sent: Thursday, February 21, 2013 5:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

David Boyes

22 Feb 22 Feb

3:56 p.m.

unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Then the problem is in the list of hosts that that SMTP server(s) are allowed to relay. You may be allowed to authenticate, but that doesn't mean that the SMTP server will relay your mail.

Zemánek Jiří

25 Feb 25 Feb

10:02 a.m.

Thank you, finally solved. The problem was that I had SMTPTLS configured and while the installer.pl script did not find anything wrong, something WAS wrong. After changing to SMTP without authentication, all works :-) The error message was misleading.... Regards JZ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Boyes Sent: Friday, February 22, 2013 4:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Then the problem is in the list of hosts that that SMTP server(s) are allowed to relay. You may be allowed to authenticate, but that doesn't mean that the SMTP server will relay your mail. ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.

Susan Dittmar

21 Feb 21 Feb

3:42 p.m.

Zemánek Jiří schrieb:

...

OK, I changed both sender e-mail addresses for the system to outsourcing@oksystem.impl mailto:outsourcing@oksystem.impl

but it´s still not working.

Well, I cannot find host oksystem.impl, so maybe that's the problem? Is it a valid mail address? Can you send to that mail address, and receive mails there, when using your usual mail client? Susan

Zemánek Jiří

3:46 p.m.

Hello, yes, I have already some tickets created from e-mails sent to this address (it is internal only domain) Regards JZ -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Susan Dittmar Sent: Thursday, February 21, 2013 4:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Zemánek Jiří schrieb:

...

OK, I changed both sender e-mail addresses for the system to outsourcing@oksystem.impl mailto:outsourcing@oksystem.impl

but it´s still not working.

Well, I cannot find host oksystem.impl, so maybe that's the problem? Is it a valid mail address? Can you send to that mail address, and receive mails there, when using your usual mail client? Susan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. Please consider the environment before printing this email.

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David Boyes
Gerald Young
Susan Dittmar
Zemánek Jiří