Thanks Amanda, I'm using an old version of OTRS I guess. The only thing I have in Free fields is Key and Value. How do I get Title in free fields? Is this a version thing? Regards, Kevin Rowe From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Amanda Beyersmith Sent: Wednesday, August 06, 2008 12:12 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Changing the subject in the Queue view Kevin, This problem is fixed by zooming into the ticket and then clicking 'Free Fields'. The first field under 'Options' is 'Title'. Enter whatever relevant title you want for your ticket. Hope that helps, Amanda On Aug 6, 2008, at 11:20 AM, Kevin Rowe wrote: When I view my open tickets the subject sometimes has nothing to do with the ticket. "Problem with Software" "File not working" Is there any way to change the subject after initial ticket has been open? Regards, Kevin Rowe _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Amanda Beyersmith abeyersmith@riorey.com 404-723-2759