Multiple otrs instances on same server
We have a department that would like their own OTRS instance for managing student services requests. Is there anything special I'd need to do to create an additional instance of OTRS? Thanks -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.
Hi Jefferson, On Jan 26, 2010, at 01:29 , Jefferson Davis wrote:
We have a department that would like their own OTRS instance for managing student services requests.
Is there anything special I'd need to do to create an additional instance of OTRS?
Nothing special. You do need to know that, you cannot (without having a second instance of apache on your server) use mod_perl twice. This would be a performance hit on the second instance. You would need to 1.) do a clone of the current installation directory 2.) create a new DB using the included sql (unless this should be cloned as well) 3.) make a copy of and modify your apache config for the second instance 4.) create a second user for the second instance 5.) run SetPermissions again with the new user info 6.) modify the Kernel/Config.pm and remove ZZZAuto.pm and all the files in var/tmp/ 7.) reload your apache 8.) login as root@localhost with root as password and start setting up the new system ///Shawn
Thanks,
It kinda works, but no graphics...
getting these in the apache error log...
File does not exist: /opt/otrs-sshs/otrs-web, referer: http://sshs.standard.k12.ca.us/otrs-sshs/index.pl
what should I do about the otrs-web alias?
The first instance works fine, but second is experiencing these issues.
To ask a couple of ignorant questions:
Do I need a second instance of apache (I'm on CentOS 5, not sure how to do this)
Do I need to be listening on a different port?
Thanks,
-Jeff
----- Message from shawn@otrs.org ---------
Date: Tue, 26 Jan 2010 08:25:18 +0100
From: Shawn Beasley
Hi Jefferson,
On Jan 26, 2010, at 01:29 , Jefferson Davis wrote:
We have a department that would like their own OTRS instance for managing student services requests.
Is there anything special I'd need to do to create an additional instance of OTRS?
Nothing special. You do need to know that, you cannot (without having a second instance of apache on your server) use mod_perl twice. This would be a performance hit on the second instance. You would need to
1.) do a clone of the current installation directory 2.) create a new DB using the included sql (unless this should be cloned as well) 3.) make a copy of and modify your apache config for the second instance 4.) create a second user for the second instance 5.) run SetPermissions again with the new user info 6.) modify the Kernel/Config.pm and remove ZZZAuto.pm and all the files in var/tmp/ 7.) reload your apache 8.) login as root@localhost with root as password and start setting up the new system
///Shawn
----- End message from shawn@otrs.org ----- -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.
participants (2)
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Jefferson Davis -
Shawn Beasley