Hi, Is it possible to create something like that with OTRS : 1 - One customer of the comptability service send a support request. 2- The director of the comptability service need to approve the request. 3- If it is Ok, the request is send to the manager of the support service. 4- If the manager of the support service is Ok with the request he can affect it to a member of it's team. Is it possible to create somethink like that ? Reagrds, _____________________ Olivier VILLEGENTE Administrateur système & réseau Société Immobilière de Nouvelle-Calédonie Tél : (687) 28.03.78 Fax : (687) 28.43.56 e-Mail : olivier.villegente@sic.nc