Dashboard: how to add phone-ticket to menu bar?
Hi @ all, this question has already been asked some time ago but I can't find an answer, maybe there is none yet. The original Question is here: http://lists.otrs.org/pipermail/otrs/2009-November/029335.html http://lists.otrs.org/pipermail/otrs/2009-November/029335.html I'd like to do the same thing, display the Ticket Submenu while the Dashboard is displayed. Is there a config option? What files need to be edited? Yours sincerely p.p. Stephan Lang System Administrator Tel.: +49 9180 189-276 Fax.: +49 9180 189-55276 E-Mail: stephan.lang@bockonline.de Internet: http://www.bockonline.de
Hi, I´ve been playing around with OTRS v2.4.6 and was able to exclude (since we do not want to use these features) phone ticket/email ticket from the navigation bar through the option... Ticket -> Frontend::Agent::ModuleRegistration ...at Admin -> Misc -> Sysconfig But I am not sure this is exactly what you need since for us, enabled/disabled in all views theses buttons. Maybe there is an item like this (ModuleRegistration) specifically for the Dashboard. Just an idea. Hope this can help. [cid:image001.gif@01CA9F38.E329E8C0]http://www.wedotechnologies.com/ Mauricio de Andrade Ramos - Consultant I Rodovia SC 401, Km 4, Espaço Primavera, Bloco C 88032-000 - Florianópolis - Santa Catarina - Brasil Tel. + 55 48 2108 0104 * Fax. + 55 48 2108 0129 mauricio.ramos@wedotechnologies.com www.wedotechnologies.comhttp://www.wedotechnologies.com Notice: The information in this e-mail and in any of its attachments is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient, any disclosure, copying, distribution or retaining of this message or any part of it, without the prior written consent of WeDo Technologies, is prohibited and may be unlawful. If you received this in error, please contact the sender and delete the material from any computer. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stephan Lang Sent: quarta-feira, 27 de janeiro de 2010 06:18 To: User questions and discussions about OTRS. Subject: [otrs] Dashboard: how to add phone-ticket to menu bar? Hi @ all, this question has already been asked some time ago but I can't find an answer, maybe there is none yet. The original Question is here: http://lists.otrs.org/pipermail/otrs/2009-November/029335.html I'd like to do the same thing, display the Ticket Submenu while the Dashboard is displayed. Is there a config option? What files need to be edited? Yours sincerely p.p. Stephan Lang System Administrator Tel.: +49 9180 189-276 Fax.: +49 9180 189-55276 E-Mail: stephan.lang@bockonline.de Internet: http://www.bockonline.de
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Stephan Lang