1. I have four locked tickets that I have 'zoom'ed (to lock them) one of these has a 'new message' When I look at the message it has 'two' items, one from the user and one from the queue saying thanks for the request (this as an automatic response we have set up). Is there a way, once you have opened the new request, to clear the 'new message'. If I unlock the message and someone else locks it, they get the new message as well. 2. I have closed some locked calls by sending en email and choosing 'closed successful but they have remained locked. Is there a way of unlocking a ticket at the same time as closing it? Thanks Martin Arundel This message has been checked for all known viruses by the MessageLabs Virus Control Centre. ********************************************************************* Notice: This email is confidential and may contain copyright material of Ocado Limited (the "Company"). Opinions and views expressed in this message may not necessarily reflect the opinions and views of the Company. If you are not the intended recipient, please notify us immediately and delete all copies of this message. Please note that it is your responsibility to scan this message for viruses. Company reg. no. 3875000. Ocado Limited Titan Court 3 Bishops Square Hatfield Business Park Hatfield Herts AL10 9NE *********************************************************************