Thats a gotcha, you have to activate it in Sysconfig, search for module stats and in FrontEnd::Agent::Stats look for the variable UseagentElementInStats and enable it. It is set to No by default. Good luck. Regars Alvaro On Wed, Oct 17, 2012 at 10:55 AM, Gadow, Shawn wrote:

I am trying to create a report that lists a sum of accounted time by Owner for closed tickets.. but I don’t see owner or agent listed anywhere in the choices in the statistics module when creating reports.. any ideas?****

** **

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net