Hello, I have got the same problem and got this solution from Martin:

This is a problem in the mail parsing stuff of PostMaster.pl (missing mime encode). A real Bug in 0.5 Beta7. :-/

I fixed this 1 weeks ago (did some performance improvements and more modularity).

Anyway. Update Kernel/System/EmailParser.pm on your system (if you use 0.5 Beta7) and it should work.

By Ralph -----Ursprüngliche Nachricht----- Von: Bastian Hoyer [mailto:hoyer@reakktor.com] Gesendet: Mittwoch, 23. Oktober 2002 10:34 An: otrs@otrs.org Betreff: AW: [otrs] umlaut in e-mail subject

-----Ursprüngliche Nachricht----- Von: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] Im Auftrag von Volker Voßkämper Gesendet: Mittwoch, 23. Oktober 2002 03:11 An: otrs@otrs.org Betreff: [otrs] umlaut in e-mail subject

When an e-mail come in with umlaut in subject the auto-reply looks like [Ticket#: 1010030] RE: =?iso-8859-1?Q?Nach_ [...] what can I do?

Hmm.. Not much...

All auto-answers are on Latin-1 iso-8859-1. I think this must be correct, isn't it? (sending client is windows outlook)

Yeah.. But this only applies to the body.. Thats why most email clients encode umlauts in headers with quote printable encoding.. I think otrs don't decode it :) Bastian _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs