How can i generate a custom report or a custom excel page in OTRS? -- With Regards Roshan R Hegde
Unfortunately, you will need to dive into the backend database and write a script to extract the data you want and format it for excel. If you can give me an idea of the type of information you are after I may be able to help point you in the proper direction. Keith Pierno Lulu.com Roshan R Hegde wrote:
How can i generate a custom report or a custom excel page in OTRS?
-- With Regards
Roshan R Hegde
Would be nice I think, to start somewhere on the web a repository of custom scripts and 'report' generators... (As it is an EFAQ (extremely FAQ) ;-)) gr, Frans
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Keith Pierno Sent: maandag 13 april 2009 18:17 To: User questions and discussions about OTRS.; roshanrh@gmail.com Subject: Re: [otrs] Generating customized reports
Unfortunately, you will need to dive into the backend database and write a script to extract the data you want and format it for excel. If you can give me an idea of the type of information you are after I may be able to help point you in the proper direction.
Keith Pierno Lulu.com
Roshan R Hegde wrote:
How can i generate a custom report or a custom excel page in OTRS?
-- With Regards
Roshan R Hegde
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Hi,
First of all thanks,
My requirements are:
i need to create a report which would contain the details of a ticket,
like: ticket subject, ticket body, creation time, time taken to close ti
etc.
My questions:
* can i do this from stats?
* if not how can i achieve this? do i have to modify the OTRS source code?
if yes, how can i make this work easy?
thanks & regards
Roshan
On Apr 13, 2009 9:46pm, Keith Pierno
Unfortunately, you will need to dive into the backend database and write a script to extract the data you want and format it for excel. If you can give me an idea of the type of information you are after I may be able to help point you in the proper direction.
Keith Pierno
Lulu.com
Roshan R Hegde wrote:
How can i generate a custom report or a custom excel page in OTRS?
--
With Regards
Roshan R Hegde
Hi,
First of all thanks,
My requirements are:
i need to create a report which would contain the details of a ticket,
like: ticket subject, ticket body, creation time, time taken to close ti
etc.
My questions:
* can i do this from stats?
* if not how can i achieve this? do i have to modify the OTRS source code?
if yes, how can i make this work easy?
thanks & regards
Roshan
On Apr 13, 2009 9:46pm, Keith Pierno
Unfortunately, you will need to dive into the backend database and write a script to extract the data you want and format it for excel. If you can give me an idea of the type of information you are after I may be able to help point you in the proper direction.
Keith Pierno
Lulu.com
Roshan R Hegde wrote:
How can i generate a custom report or a custom excel page in OTRS?
--
With Regards
Roshan R Hegde
participants (4)
-
Frans Stekelenburg -
Keith Pierno -
Roshan R Hegde -
roshanrh＠gmail.com