Hi, Somebody know, how to add an option, to change ticket status, like a change queue Regards, Luis Torres Q.
You can edit or add ticket status in the admin area, through the STATUS link Gabriele ----- Original Message ----- From: Luis Torres Quiñones To: 'User questions and discussions about OTRS.org' Sent: Tuesday, July 24, 2007 12:45 AM Subject: [otrs] change ticket status Hi, Somebody know, how to add an option, to change ticket status, like a "change queue" Regards, Luis Torres Q. ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Thanks that option is for adding status, but what I need it is to modify the TicketType, This is possible? Saludos cordiales, Luis Torres Quiñones _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Gabriele D'Andrea Enviado el: Martes, 24 de Julio de 2007 03:06 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] change ticket status You can edit or add ticket status in the admin area, through the STATUS link Gabriele ----- Original Message ----- From: Luis Torres mailto:luis.torres@ics-mx.com Quiñones To: 'User questions and mailto:otrs@otrs.org discussions about OTRS.org' Sent: Tuesday, July 24, 2007 12:45 AM Subject: [otrs] change ticket status Hi, Somebody know, how to add an option, to change ticket status, like a change queue Regards, Luis Torres Q. _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
What do you mean by modify ticket type? ----- Original Message ----- From: Luis Torres Quiñones To: 'User questions and discussions about OTRS.org' Sent: Tuesday, July 24, 2007 5:57 PM Subject: [otrs] change ticket type Thanks . that option is for adding status, but what I need it is to modify the TicketType, This is possible? Saludos cordiales, Luis Torres Quiñones ------------------------------------------------------------------------------ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Gabriele D'Andrea Enviado el: Martes, 24 de Julio de 2007 03:06 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] change ticket status You can edit or add ticket status in the admin area, through the STATUS link Gabriele ----- Original Message ----- From: Luis Torres Quiñones To: 'User questions and discussions about OTRS.org' Sent: Tuesday, July 24, 2007 12:45 AM Subject: [otrs] change ticket status Hi, Somebody know, how to add an option, to change ticket status, like a "change queue" Regards, Luis Torres Q. ---------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
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Gabriele D'Andrea -
Luis Torres Quiñones