thanks for your response but i have verify MySal pernissions and it is ok In fact i found an error in /etc/hosts file there were fill the wrong intranet I changed it and restart apache but i have the same error I t is lik the wrong address from hosts file is still in the memory Is there another config file for OTRS ? This sounds as MySQL permissions. MySQL uses a user:host permission scheme, and after the repair it seems that your OTRS is trying to connect using a different IP or interface to your DB server. In $OTRSHOME/Kernel/Config.pm chech for your database settings, specially the IP address OTRS it's connecting to. Then check for the correct permissions in MySQL: http://dev.mysql.com/doc/mysql/en/adding-users.html

Hope this helps!

Hi everybody, I had some big problem today, i have made some try on apache virtual host, apache did not work and now it is ok ! ouf ! But when i want to connect to OTRS i have this error : Error: Host 'intranet.marketing.com http://intranet.marketing.com/' is not allowed to connect to this MySQL server *Comment:* Please contact your admin *Bug Report:* *Traceback:* ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed Jul 27 19:30:43 2005 Message: Host 'intranet.nacls.com http://intranet.nacls.com/' is not allowed to connect to this MySQL server Traceback (3517): Module: Kernel::System::DB::new (v1.40) Line: 222 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 124 Module: (eval) (v1.73) Line: 184 Module: ModPerl::RegistryCooker::run (v1.73) Line: 184 Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 154 Module: ModPerl::Registry::handler (v1.99) Line: 16 i do not understand because 'intranet.marketing.comhttp://intranet.marketing.com/ is not my intranet but another one on my company network I guess it is only a little option somewhere but i did not find it ! Can anyone help me ? thanks Nicolas