adding customer last names to responses
Hi,
In my salutations, I would like to say the German equivalent of "Dear Mr.
[lastname]" and have the lastname automatically inserted.
It doesn't seem to be reading the last name when I use the option
Hello Tabitha,
try
Hi,
In my salutations, I would like to say the German equivalent of “Dear Mr. [lastname]” and have the lastname automatically inserted.
It doesn’t seem to be reading the last name when I use the option
. Is this wrong? Procedure that I’m using:
- Setup signature with body “Sehr geehrter Herr
” - Reply to message (for example a message from: ’Tabitha Stang’ stang@cb.com mailto:stang@cb.com)
As a result, I get “Sehr geehrter Herr -,” when it should say “Sehr geehrter Herr Stang”.
How do I fix this?
Thanks so much!
Tabitha
------------------------------------------------------------------------
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Actually, Tabitha is right. You can't use
Hello Tabitha, try
instead. At least, it is when you want to use just the firstname as salutation, so I gues it should be when you want to use the last name. Greetings EDV Tekomedia Markus Nagel
Tekomedia GmbH Castroper Str.12 D-44791 Bochum
T: +49 (0)234 8939-0 F: +49 (0)234 8939-28
------------------------------------------------------- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober
Tabitha Stang schrieb:
Hi,
In my salutations, I would like to say the German equivalent of “Dear Mr. [lastname]” and have the lastname automatically inserted.
It doesn’t seem to be reading the last name when I use the option
. Is this wrong? Procedure that I’m using:
- Setup signature with body “Sehr geehrter Herr
” - Reply to message (for example a message from: ’Tabitha Stang’ stang@cb.com mailto:stang@cb.com)
As a result, I get “Sehr geehrter Herr -,” when it should say “Sehr geehrter Herr Stang”.
How do I fix this?
Thanks so much!
Tabitha
------------------------------------------------------------------------
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Hello Jeff,
well, sory, but for me it works.
We are talking about salutation, aren't we?
I don't know if the variables need to be case sensitive, but it works
for me with
Actually, Tabitha is right. You can't use
or . Neither work for me on OTRS 2.1.6. I just get "Hello -," without any name displayed with either option at all. The only one that works is . Any other thoughts?
-Jeff
EDV Tekomedia wrote:
Hello Tabitha, try
instead. At least, it is when you want to use just the firstname as salutation, so I gues it should be when you want to use the last name. Greetings EDV Tekomedia Markus Nagel
Tekomedia GmbH Castroper Str.12 D-44791 Bochum
T: +49 (0)234 8939-0 F: +49 (0)234 8939-28
------------------------------------------------------- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober
Tabitha Stang schrieb:
Hi,
In my salutations, I would like to say the German equivalent of “Dear Mr. [lastname]” and have the lastname automatically inserted.
It doesn’t seem to be reading the last name when I use the option
. Is this wrong? Procedure that I’m using:
- Setup signature with body “Sehr geehrter Herr
” - Reply to message (for example a message from: ’Tabitha Stang’ stang@cb.com mailto:stang@cb.com)
As a result, I get “Sehr geehrter Herr -,” when it should say “Sehr geehrter Herr Stang”.
How do I fix this?
Thanks so much!
Tabitha
------------------------------------------------------------------------
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Hi Markus, Yeah, we're both talking about salutation. I've tried it the same as you show below, but it doesn't work. Have you actually created Customer Users? Maybe that's the difference. Jeff Shepherd Technical Specialist jeffs@tolisgroup.com TEL: 480-505-0488 x223 FAX: 480-505-0492 "Success usually comes to those who are too busy to be looking for it" - Henry David Thoreau (1817-1862) EDV Tekomedia wrote:
Hello Jeff, well, sory, but for me it works. We are talking about salutation, aren't we? I don't know if the variables need to be case sensitive, but it works for me with
, and . Working on otrs 2.1.6 constantly upgraded since version 1.0.3 or sth. Greetings EDV Tekomedia Markus Nagel
Tekomedia GmbH Castroper Str.12 D-44791 Bochum
T: +49 (0)234 8939-0 F: +49 (0)234 8939-28
------------------------------------------------------- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober
Jeff Shepherd schrieb:
Actually, Tabitha is right. You can't use
or . Neither work for me on OTRS 2.1.6. I just get "Hello -," without any name displayed with either option at all. The only one that works is . Any other thoughts?
-Jeff
EDV Tekomedia wrote:
Hello Tabitha, try
instead. At least, it is when you want to use just the firstname as salutation, so I gues it should be when you want to use the last name. Greetings EDV Tekomedia Markus Nagel
Tekomedia GmbH Castroper Str.12 D-44791 Bochum
T: +49 (0)234 8939-0 F: +49 (0)234 8939-28
------------------------------------------------------- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober
Tabitha Stang schrieb:
Hi,
In my salutations, I would like to say the German equivalent of “Dear Mr. [lastname]” and have the lastname automatically inserted.
It doesn’t seem to be reading the last name when I use the option
. Is this wrong? Procedure that I’m using:
- Setup signature with body “Sehr geehrter Herr
” - Reply to message (for example a message from: ’Tabitha Stang’ stang@cb.com mailto:stang@cb.com)
As a result, I get “Sehr geehrter Herr -,” when it should say “Sehr geehrter Herr Stang”.
How do I fix this?
Thanks so much!
Tabitha
------------------------------------------------------------------------
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____________ Virus checked by G DATA AntiVirusKit Version: AVK 17.3139 from 08.03.2007 Virus news: www.antiviruslab.com
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participants (3)
-
EDV Tekomedia -
Jeff Shepherd -
Tabitha Stang