Hello Everybody, I am using OTRS-2.02. I have observed the following: Initially when OTRS is installed there is no ZZZAAuto.pm If I click on "SysConfig" in "Admin Area" then a file named ZZZAAuto.pm is created in "/opt/otrs/Kernel/Config/Files/" If you again click on the "SysConfig" link then ZZZAAuto.pm gets reverted back. It holds a lot of configuration stuff. It is very similar to Ticket.pm in content My Doubt: Can I proceed to make configuration changes to this file?? Regards KartheeK --------------------------------- Enjoy this Diwali with Y! India Click here