Hi , Yes Something like this. Actually we have some client which having operations in different country,and our product is deployed in all of the operation for that clinet .Usually we receive different complaints from different operation.So for that I want to create the customer login w.r.t country. Also I want to create one customer Id for their HQ so that they can view all the tickets from their different operation. I think we need to configure this feature manually or is it possible to we can configure it by GUI? Please correct me if I am wrong. I am using OTRS 2.4.5 and Os is Linux Regards, Sourabh Sarwate On Tue, Nov 10, 2009 at 9:17 PM, Alexander Halle wrote:

Sourabh Sarwate wrote :

Is it possible to group the Customer. My requirement is to group the

...

customer zone wise so that they can view the ticket of there zone only. in addition of this I want to create one more group for customer HQ in a way that they can view the tickets from all zone.

Hello,

is the "company ticket" feature what you are looking for ? (Google : otrs company ticket).

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

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Hi Alexander\Marco; Thanks for your help. Regards, Sourabh Sarwate On Tue, Nov 10, 2009 at 10:17 PM, Marco Vannini wrote:

You should check this too:

http://doc.otrs.org/2.4/en/html/x1790.html

"Customer with multiple IDs"

It may be useful

On Tue, Nov 10, 2009 at 1:50 PM, Sourabh Sarwate wrote:

...

Hi ,

Yes Something like this. Actually we have some client which having operations in different country,and our product is deployed in all of the operation for that clinet .Usually we receive different complaints from different operation.So for that I want to create the customer login w.r.t country. Also I want to create one customer Id for their HQ so that they can view all the tickets from their different operation.

I think we need to configure this feature manually or is it possible to we can configure it by GUI?

Please correct me if I am wrong.

I am using OTRS 2.4.5 and Os is Linux

Regards, Sourabh Sarwate

On Tue, Nov 10, 2009 at 9:17 PM, Alexander Halle wrote:

...

Sourabh Sarwate wrote :

Is it possible to group the Customer. My requirement is to group the

...

customer zone wise so that they can view the ticket of there zone only. in addition of this I want to create one more group for customer HQ in a way that they can view the tickets from all zone.

Hello,

is the "company ticket" feature what you are looking for ? (Google : otrs company ticket).

Regards

Alexander

-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de

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