Hello, Regis is right, you can't get LDAP to work correctly with only using the SysConfig GUI - editing Config.pm (/opt/otrs/Kernel/Config.pm) is the correct way to go ... I posted my working LDAP (ActiveDirectory) Configuration around March 2006 in this List, i think it would be pretty helpful to you, pls search the Archives. hth FranzF. Régis OBERLE schrieb am 16.10.2007 8:37 Uhr:

I think you cannot configure LDAP with only SysConfig. UMHO, you have to edit your Config.pm file. Here are some links which helped me to configure LDAP:

http://doc.otrs.org/1.3/en/html/ldap-integration.html http://trinityhome.org/Home/index.php?wpid=98&front_id=18 http://trinityhome.org/Home/index.php?wpid=98&front_id=18 http://www.mail-archive.com/otrs@otrs.org/msg18030.html http://lists.otrs.org/pipermail/otrs/2007-January/017528.html http://lists.otrs.org/pipermail/otrs/2007-October/020574.html

Regards, Regis

------------------------------------------------------------------------ *De :* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *De la part de* Howey, Stephen *Envoyé :* vendredi 14 septembre 2007 03:53 *À :* otrs@otrs.org *Objet :* [otrs] OTRS Configuration

Hi I am pretty new to this program and we would like to set up the OTRS software to allow our Active Directory users to login with their current usernames and passwords that they use to login to the workstations. I am not very comfortable going in and changing the perl files. But it looks like you can change the settings using the SysConfig at least there are a few LDAP options in there. I have tried getting it to work with our AD server but at first it was causing the customer.pl page to display an error for somthing in a customer.pm file. I changed some of the settings in SysConfig and the errors stopped but now the customer login screen does not let any of our users login. Could someone please let me know what I am doing wrong. Not exactly sure which options we need to have enabled for LDAP and what they should be set to. Thanks.

howeys@clintondaleschools.net mailto:howeys@clintondaleschools.net

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